Mariela Garcia
Burbank,IL
Summary
Friendly and approachable with knack for understanding client needs and fostering positive interactions. Possesses strong grasp of financial principles and solid communication skills to effectively assist clients with their banking needs. Committed to delivering exceptional service and building lasting client relationships.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Relationship Banker
Bank of America
Hinsdale, IL
09.2019 - Current
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
Sales Coordinator
Marshalls Department Store
Countryside, IL
09.2015 - 09.2018
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Streamlined sales processes for improved efficiency and customer satisfaction.
Education
Argo Community High School
Summit, ILSkills
- Relationship building and management
- Customer Service-oriented
- Sales expertise
- Cash handling
- Financial services
- Teller support
- Portfolio management
- Account closings
- Financial processes
- Multitasking Abilities
- Critical thinking
- Organizational skills
- Excellent communication
- Teamwork and collaboration
- Decision-making
- Time management
- Active listening
- Written communication
- Documentation
- Attention to detail
- Customer service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Accomplishments
- Achieved 2 Bronze awards and 1 Gold award through effectively helping multiple locations with staffing, client care, and assisting new-to-role associates during onboarding.
Certification
- Notary Public License – Illinois Secretary of State, or equivalent authority
Timeline
Relationship Banker
Bank of America
09.2019 - Current
Sales Coordinator
Marshalls Department Store
09.2015 - 09.2018
Argo Community High School