Mariela Garcia
Leander,TX
Summary
Accomplished professional seeking to combine past expertise in relationship building, health and wellness, and customer service. Desire to learn and compliment a team of personal trainers. Bilingual communicator skilled in driving improved service delivery and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Relationship Banker
First United Bank & Trust
Austin, TX
08.2022 - Current
- Assisted clients with account inquiries, transactions, and financial product information.
- Collaborated with team members to streamline banking processes and improve service delivery.
- Supported branch operations by ensuring compliance with regulatory requirements and policies.
- Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
- Cultivated strong customer relationships by providing tailored advice and services.
Cashier/ Manager
Culvers
Leander, TX
03.2017 - Current
- Supervised daily cash handling and balanced registers for accuracy.
- Trained and mentored new staff on customer service and operations.
- Resolved customer inquiries and complaints to ensure satisfaction and retention.
- Built positive relationships with customers to increase repeat business.
Teller Supervisor
PNC Bank
Austin, TX
07.2021 - 07.2022
- Supervised daily operations of teller team, ensuring compliance with bank policies and procedures.
- Resolved complex customer inquiries, enhancing overall customer satisfaction.
- Monitored cash handling procedures, including deposits and withdrawals, ensuring security protocols and minimizing discrepancies.
- Maintained strong knowledge of bank products, services, and procedures.
- Provided exceptional customer service during high-volume periods, demonstrating professionalism under pressure.
Education
High School Diploma -
Juan Navarro ECHS
Austin, TX06.2021
Skills
- Relationship building and management
- Customer Service-oriented
- Sales expertise
- Cash handling
- Cross-selling products
- Bilingual
- Banking
- Multi-tasking
- Discipline
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Relationship Banker
First United Bank & Trust
08.2022 - Current
Teller Supervisor
PNC Bank
07.2021 - 07.2022
Cashier/ Manager
Culvers
03.2017 - Current
High School Diploma -
Juan Navarro ECHS