MARIELA GOMEZ

Promoted a positive workplace culture by collaborating effectively with colleagues across various departments within the clinic setting.

• Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
• Gathered and organized materials to support operations.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Supported clinical staff with administrative tasks, allowing them to focus on providing quality patient care.
• Processed forms required for insurance approvals for scheduled procedures and office visits.
• Entered data, generated reports, and produced tracking documents.

• Supported patients in managing their mental and emotional well-being through active listening, empathy, and appropriate referrals to specialized care providers.
• Assisted patients in overcoming barriers to care, such as transportation, language, and financial challenges.
• Streamlined communication between patients and healthcare providers for enhanced care coordination and timely treatment.

• Established strong relationships with consumers through exceptional interpersonal skills and prompt resolutions to their concerns.
• Managed high volume of inbound calls, prioritizing urgent matters and maintaining a professional demeanor throughout each interaction.
• Made customers aware of current and new programs and services.

• Assisted medical staff with patient care, ensuring timely completion of appointments and reviewing insurance.
• Managed incoming calls efficiently, directing callers to appropriate personnel or responding to inquiries as needed.
• Coordinated appointment scheduling, effectively managing a high volume of daily patient visits.
• Handled patient payments and copays, processing transactions accurately to maintain clinic revenue stream.