Mariela Gonzalez
Stockbridge,GA
Summary
Highly adaptable and talented Patient Ambassador with a proven track record of successfully completing daily assignments and contributing to team success. Demonstrates a strong work ethic and willingness to take on any task. Quickly adapts to new needs and policies, ensuring seamless transitions. Excels in fast-paced environments by effectively utilizing slower periods. Currently pursuing an associate degree in nursing, eager to launch a successful career.
Overview
6
6
years of professional experience
Work History
Patient Ambassador/ Scheduler
Regenerative Orthopaedics and Spine Institute
Stockbridge, GA
08.2023 - Current
- Schedule 150 patients a day for 10 providers and procedures such as MRI and EMG
- Phoned and/or faxed requests processed in a prompt and timely manner
- Answered phone calls promptly, addressing questions or concerns of callers professionally.
- Responded quickly and professionally to any emergency situations that arose during clinic hours.
- Collaborated with clinical and administrative staff to meet patient needs.
- Reviews patients appointment to assure accuracy, and completion
- Scheduled follow-up appointments for patients while providing reminders of upcoming visits via phone call or email.
- Facilitated communication between medical staff and non-English speaking patients using language interpretation services when needed.
- Verified insurance coverage for new patients prior to appointment scheduling Using Athena
- Maintained accurate records of patient interactions, including documenting complaints or concerns raised by patients or their families.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Handled incoming calls and directed callers to appropriate department or employee, including voicemails.
Patient Care Technician
Dominguez Chiropractic
Jonesboro, GA
11.2022 - 08.2023
- Kept healthcare team informed with regular updates
- Maximized patient comfort by keeping rooms clean and consistently meeting individual needs
- Escorted patients to X-ray and performed them
- Keep rooms clean and ready to meet individual needs
- Assisted with mobility by turning, positioning and ambulating patients.
Team Member
Amazon
South Fulton, GA
10.2020 - 04.2022
- Completed numerous orders and projects per shift with high accuracy
- Worked within safety protocols, company policies and OSHA regulations
- Worked closely with other team members on projects to achieve desired results
Store Lead
Once Upon a Child
Morrow, GA
10.2018 - 06.2020
- Recaptured customer loyalty, implementing quick and complete resolutions to handle diverse issues
- Showed employees how to handle daily tasks, leading by example and demonstrating ethical behaviors
- Protected store assets by carefully preparing and breaking down drawers, resolving discrepancies and organizing deposits
- Met sales quotas by utilizing upselling opportunities
- Supervised store employees to ensure efficient operations.
Education
Phlebotomy Certification -
Phlebotomy training Specialist
Hapeville, GA04.2022
High School Diploma -
Stockbridge high School
Stockbridge, GA05.2019
Skills
- Management
- Fluent in Spanish and English
- Data entry and documentation
- Patient care
- Information protection
- Data collection
- Appointment Scheduling/ registration
- Documenting and Recording Information
- Patient Information Collection
- Communicating to Patients and Families
- Insurance Verification
- 1 Years Experience with Athena
Timeline
Patient Ambassador/ Scheduler
Regenerative Orthopaedics and Spine Institute
08.2023 - Current
Patient Care Technician
Dominguez Chiropractic
11.2022 - 08.2023
Team Member
Amazon
10.2020 - 04.2022
Store Lead
Once Upon a Child
10.2018 - 06.2020
Phlebotomy Certification -
Phlebotomy training Specialist
High School Diploma -
Stockbridge high School
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