Mariela Gonzalez Norona
Miami,FL
Summary
Accomplished Immigration Paralegal and Notary Public with a proven track record at Gallardo Law Group, enhancing client satisfaction and case success through expert immigration case management and meticulous document preparation. Leveraged strong client relations skills and immigration law knowledge to streamline processes, achieving a significant increase in positive outcomes. Demonstrates exceptional attention to detail and professionalism in high-pressure environments.
Dedicated team player with extensive background in legal support focused on immigration cases and related concerns. Proficient in assisting with visa applications, asylum requests, adjust of status, employment authorizations, family petitions, request for parol and waivers. Fluent in Spanish and able to understanding, reading and writing English.
Paralegal motivated to continually improve and extend personal skills and knowledge to attain increased responsibility and opportunities for professional growth.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Immigration Paralegal
Gallardo Law Group.
06.2023 - Current
- Met with clients to gather information, prepare documentation, and determine necessary actions.
- Explained visa rules and regulations to comply with Department of Labor and Department of State standards.
- Contributed to client case file preparation and verified inclusion of required documentation.
- Analyzed client documentation and history to determine eligibility for immigration-related benefits.
- Created and managed processes and procedures to coordinate documentation for visa processing on immigrant and non-immigrant applications.
- Compiled client application packets and included relevant documentation to present strongest case for successful outcome.
- Interacted with telephone callers and answered questions about immigration attorneys' services.
- Monitored immigration law developments and procedural changes to improve client service quality and case outcomes.
- Conducted client intake interviews to determine client service need and eligibility.
- Evaluated potential new cases during initial client consultations by determining eligibility based on specific criteria outlined by U.S immigration laws.
- Fostered strong relationships with clients through empathetic understanding of their unique situations and goals.
- Maintained a comprehensive knowledge of USCIS forms and requirements, ensuring complete application packages for clients.
- Navigated complex legal issues related to asylum claims, deportation defense, and adjustment of status processes for successful outcomes.
- Conducted thorough research on immigration policies and laws to support legal strategies for clients.
- Managed a high volume of cases simultaneously while maintaining attention to detail and meeting deadlines.
- Built a reputation for professionalism and efficiency, leading to an increased number of positive client reviews and referrals.
- Provided United States Citizenship and Immigration Services (USCIS) with information about case changes or problems.
- Enhanced client satisfaction by managing complex immigration cases and ensuring timely completion.
- Conducted internal audits of active cases periodically to ensure compliance with established immigration procedures and regulations.
- Prepared affidavits, waivers, translations, and asylum requests for ongoing cases.
- Improved communication between law firm and clients, providing prompt updates on case progress.
- Developed expertise in family-based petitions, employment visas, and naturalization applications to better serve clientele.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Communicated pertinent information to clients via phone, email, and mail.
- Contacted clients to schedule appointments and discuss progress of cases.
- Interviewed clients to obtain information relevant to cases.
- Assisted attorneys with reviewing and organizing witness reports.
Notary Public
Ministry of Justice
09.2003 - 08.2022
- Checked documents for accuracy and correct signing before notarizing.
- Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
- Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
- Checked documents and identifying credentials for all parties.
- Checked client identification to maintain compliance with state legal requirements.
- Administered oath to document signers to obtain affirmation of truth.
- Examined documents for accuracy, completion and compliance before notarizing.
- Advised clients on best practices for document preparation and execution, ensuring the smooth completion of transactions.
- Drafted and executed notarial affidavits in accordance with applicable laws.
- Provided guidance to customers to facilitate completion of notarial documents.
- Conducted thorough reviews of each document presented, reducing errors and increasing client confidence in the process.
- Developed strong relationships with repeat clientele, establishing trust and reliability in the provision of notary services.
- Looked for signs of fraud or coercion and refused notarization.
- Set up and managed appointments for client notary services.
- Enhanced client satisfaction by providing efficient notary services and maintaining a high level of professionalism.
- Exemplified discretion when handling sensitive materials, earning respect from clients and colleagues alike.
- Assisted clients with understanding complex documents and legal processes, promoting clarity and comprehension.
- Managed appointment scheduling to maximize efficiency, enabling prompt service for all clients.
- Certified and attested power of attorney documents, acknowledgements and deeds.
- Handled high-volume workloads under pressure while maintaining attention to detail for accurate execution of each notarization.
- Developed a reputation for exceptional knowledge in handling various types of notarial acts, leading to increased client demand and business growth.
- Ensured accuracy in document preparation for various legal transactions, resulting in a streamlined process for clients.
- Enhanced client understanding of notarization processes by conducting detailed consultations.
- Maintained meticulous records of notarial acts to ensure compliance with legal standards.
- Boosted client trust by offering comprehensive advice on notarization process.
- Offered notarization services during non-traditional hours to meet needs of busy clients.
- Fostered comfortable and professional environment for clients during notarization process.
- Reduced turnaround time for document notarization, meeting urgent client deadlines.
- Implemented privacy policy to protect client information, enhancing client confidence in services.
- Educated clients on differences between various notarial acts to aid in their decision-making process.
- Conducted thorough identity verification for clients to ensure legitimacy of documents.
- Facilitated secure signing of sensitive documents, ensuring compliance with state laws.
- Assisted clients in understanding importance of notarization in legal document processing.
- Streamlined appointment scheduling process to better accommodate client availability.
- Increased client satisfaction by providing mobile notary services for convenience.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Trained and supervised employees on office policies and procedures.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Proofread and edited documents for accuracy and grammar.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Increased customer service success rates by quickly resolving issues.
Education
Master of Science - Immigration.
University of Havana
Havana, Cuba.09.2016
Associate of Science - Law Studies.
University of Havana
Havana, Cuba.09.1995
Bachelor of Science - General Studies
IPVCE Vladimir Ilich Lenin
Havana, Cuba09.1992
Skills
- Immigration inquiries
- Visa applications
- Client relations skills
- Immigration case file strategies
- Client Communication
- Case analysis
- Deadline Management
- Appointment Scheduling
- Document Preparation
- Global immigration filings
- Case Management
- Compliance
- Interview preparation
- Continuous Process Improvement
- Recordkeeping abilities
- Immigration Law Knowledge
- Attorney Support
- Notary Public
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent Communication
- Critical Thinking
- Active Listening
- Adaptability and Flexibility
- Decision-Making
- Legal Document Preparation
- Relationship Building
- Document organization
- Deadline Monitoring
- Analytical Thinking
- Conflict Resolution
- Good Judgment and Decision Making
- Professionalism
- Punctual
Timeline
Immigration Paralegal
Gallardo Law Group.
06.2023 - Current
Notary Public
Ministry of Justice
09.2003 - 08.2022
Master of Science - Immigration.
University of Havana
Associate of Science - Law Studies.
University of Havana
Bachelor of Science - General Studies
IPVCE Vladimir Ilich Lenin
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