Mariela Hernandez
Parlier,CA
Summary
Adept at insurance billing and fostering patient care, I significantly reduced outstanding balances at Adventist Hospital by tailoring collection strategies. My expertise in HIPAA compliance and exceptional customer service, coupled with strong empathy and organizational skills, enhances team collaboration and ensures efficient problem-solving.
Overview
7
7
years of professional experience
Work History
Patient Account Representative
Adventist Hospital
09.2022 - 04.2023
- Utilized computer programs to create invoices, letters and other documents.
- Ensured compliance with healthcare regulations while processing claims and managing patient accounts.
- Reduced outstanding balances by implementing effective collection strategies tailored to individual patients'' needs.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
- Contacted patients after insurance was calculated to obtain payments.
- Responded to patient, family and external payer inquiries.
- Posted payments and processed refunds.
- Entered client details and notes into system for interdepartmental access and review.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Sizer Operator
Cornerstone Packing
04.2021 - 10.2021
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Made sure that products were produced on time and are of good quality.
- Prepared reports and technical documentation of day-to-day production processes.
- Maintained organized work area by cleaning and removing hazards.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
Assistant Manager
Little Caesars Pizza
03.2016 - 02.2021
- Utilized computer programs to create invoices, letters and other documents.
- Ensured compliance with healthcare regulations while processing claims and managing patient accounts.
- Reduced outstanding balances by implementing effective collection strategies tailored to individual patients'' needs.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
- Contacted patients after insurance was calculated to obtain payments.
- Responded to patient, family and external payer inquiries.
- Posted payments and processed refunds.
- Entered client details and notes into system for interdepartmental access and review.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Reedley College
Reedley, CASkills
- HIPAA Compliance
- Insurance Verification
- Insurance Billing
- Medical Billing
- Strong empathy
- Data entry proficiency
- Team Collaboration
- Verbal and written communication
- Payment Processing
- Interviewing ability
- Patient Care
- Applications
- Physicians' orders
- Organizational Skills
- Paperwork Processing
- Decision-Making
- Clear Communication
- Updating Customer Accounts
- Pleasant Telephone Demeanor
- Training and Teaching
- Attention to Detail
- Relationship Building
- Basic Mathematics
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Problem-solving abilities
- Multitasking
- Excellent Communication
- Active Listening
- Effective Communication
Languages
Spanish
Native or Bilingual
Timeline
Patient Account Representative
Adventist Hospital
09.2022 - 04.2023
Sizer Operator
Cornerstone Packing
04.2021 - 10.2021
Assistant Manager
Little Caesars Pizza
03.2016 - 02.2021
Reedley College
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