Mariela Herrera
New York City,US
Summary
Customer service professional with three years of experience managing front desk operations, leading teams, and coordinating events in diverse environments. Demonstrates strong problem-solving, time management, and leadership skills, with a proven track record of enhancing customer satisfaction and engagement. Bilingual Spanish speaker with analytical thinking and communication skills in a dynamic customer service role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service
Finnair
John F. Kennedy International Airport
07.2024 - Current
- Check in passengers using Amadeus, ensuring accurate documentation and smooth boarding.
- Verify passenger documents to enhance flight punctuality and customer satisfaction.
- Address passenger needs promptly, contributing to a positive travel experience.
- Check luggage based on weight for load control.
- Handle customer interactions professionally and efficiently.
Server
Cipriani
Manhattan, NY
08.2022 - 05.2025
- Provided exceptional service in upscale, fine-dining environment with elite clientele.
- Delivered personalized dining experiences with precision and meticulous attention to detail.
- Managed multiple tables efficiently in fast-paced setting, prioritizing teamwork and guest satisfaction.
Captain
Russo's on the Bay
Howard Beach
04.2023 - 05.2024
- Lead a team of 15 servers, ensuring smooth service and guest satisfaction, boosting feedback scores.
- Coordinate event logistics for seamless operations and timely service delivery.
- Train new staff to enhance team efficiency and maintain high service standards.
- Resolve guest issues promptly, improving customer experience and retention.
- Supervise areas with 150-200 guests, focusing on exceptional customer service and hospitality.
Bridal Attendant
Terrace on the Park
Corona
07.2021 - 02.2022
- Assisted brides with dress fittings and preparations, ensuring timely and flawless execution
- Coordinated with vendors and staff to meet event timelines, enhancing overall guest satisfaction
- Managed bridal party logistics, addressing last-minute issues efficiently
- Provided emotional support to brides, contributing to a stress-free wedding day
- Managed bridal events, ensuring attention to every detail for client satisfaction.
Education
Economy -
Cuny Queens College
Queens06.2025
Skills
- Problem-solving
- Time management
- Customer satisfaction
- Analytical Thinker
- Communication
- Leadership
- Customer service
Certification
- Certified Bartender
- Food Handler Certification
Languages
Spanish (Native), English (Native)
Timeline
Customer Service
Finnair
07.2024 - Current
Captain
Russo's on the Bay
04.2023 - 05.2024
Server
Cipriani
08.2022 - 05.2025
Bridal Attendant
Terrace on the Park
07.2021 - 02.2022
Economy -
Cuny Queens College
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