Mariela Jimenez
Whitehall Township,PA
Summary
Experienced and customer-focused professional with a background in table games dealing and retail/restaurant management. Skilled in guest service, cash handling, team leadership, and conflict resolution within fast-paced, high-volume environments. Proven ability to ensure regulatory compliance while creating a positive, engaging experience for guests.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Warehouse Stower
QVC
Bethlehem, US
04.2024 - 04.2025
- Organized and stored merchandise in designated warehouse locations to ensure inventory accuracy.
- Utilized scanning equipment to track and update item placement in inventory systems.
- Maintained a clean and safe work environment, adhering to company policies and safety standards.
- Collaborated with team members to support efficient workflow and meet productivity goals.
Table Games Dealer
Mohegan Pennsylvania
Wilkes-Barre, US
07.2023 - 12.2023
- Dealt a wide range of casino table games, including Blackjack, Baccarat, Texas Hold'em Bonus, Criss Cross Poker, Three Card Progressive Poker, Free Bet Blackjack, Caribbean Stud Poker, and Let It Ride, while in compliance with MACR policies and gaming regulations.
- Accurately processed player transactions and maintained smooth game flow, including in high-limit areas.
- Delivered exceptional guest service by creating a professional, friendly, and engaging gaming environment.
- Communicated effectively with supervisors to report disputes, game irregularities, and notable player behavior.
- Supported casino promotions and upheld departmental standards with consistency and professionalism.
- Maintained punctual attendance and participated in ongoing training and team meetings.
Table Games Dealer
WindCreek
Bethlehem, US
08.2022 - 07.2023
- Dealt a wide range of casino table games, including Blackjack, Baccarat, Texas Hold'em Bonus, Criss Cross Poker, Three Card Progressive Poker, Free Bet Blackjack, Caribbean Stud Poker, and Let It Ride, while in compliance with MACR policies and gaming regulations.
- Accurately processed player transactions and maintained smooth game flow, including in high-limit areas.
- Delivered exceptional guest service by creating a professional, friendly, and engaging gaming environment.
- Communicated effectively with supervisors to report disputes, game irregularities, and notable player behavior.
- Supported casino promotions and upheld departmental standards with consistency and professionalism.
- Maintained punctual attendance and participated in ongoing training and team meetings.
Team Leader
Chick-fil-A, Inc.
Whitehall Township, US
11.2017 - 08.2020
- Oversaw daily floor operations, ensuring prompt guest assistance, and a consistently positive customer experience.
- Handled guest complaints with professionalism, active listening, and timely resolution.
- Managed shift finances, including opening/closing reports, cash handling, and deposits.
- Created and maintained staff schedules based on business needs and labor goals.
- Trained and supervised team members, reinforcing company standards, and service quality.
- Maintained the security of keys and equipment, ensuring compliance with company procedures.
- Assisted with special projects and supported a fast-paced, team-focused work environment.
Assistant Manager
Lady's Foot Locker
Whitehall Township, US
06.2019 - 01.2020
- Managed daily financial operations, including morning and night shift reconciliations, and cash handling.
- Handled essential documentation, and ensured accuracy in daily reports and store records.
- Met and maintained daily sales quotas while supporting team performance.
- Processed in-store and online purchases efficiently, providing courteous and prompt customer service.
- Trained and mentored new employees, ensuring adherence to company standards, and smooth onboarding.
- Maintained a secure, organized workspace, and upheld company standards in a high-traffic retail environment.
Education
A.A.S. - Health Science
Northampton Community College
Bethlehem, PA05-2028
Skills
- Exceptional customer service: Creates positive guest experiences through attentive, courteous, and professional interactions
- Cash handling and financial accuracy: Experienced in shift reconciliations, jackpot payouts, and high-volume transactions
- Conflict resolution and complaint handling: Skilled at de-escalating issues and resolving guest concerns with diplomacy and professionalism
- Team leadership and staff training: Effectively trains, supervises, and supports team members to meet operational and service goals
- Regulatory and policy compliance: Adheres to gaming regulations, internal controls, and company procedures with consistency and integrity
- Strong communication: Maintains clear, respectful communication with guests, supervisors, and peers in fast-paced environments
- Problem solving under pressure: Responds quickly and confidently to machine issues, guest concerns, and operational needs
- Adaptability in 24/7 operations: Thrives in dynamic environments requiring flexibility, multitasking, and calm under pressure
Certification
- Pennsylvania Gaming Control Board; 07/01/22 - 07/01/27
Languages
Spanish, Intermediate
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Warehouse Stower
QVC
04.2024 - 04.2025
Table Games Dealer
Mohegan Pennsylvania
07.2023 - 12.2023
Table Games Dealer
WindCreek
08.2022 - 07.2023
Assistant Manager
Lady's Foot Locker
06.2019 - 01.2020
Team Leader
Chick-fil-A, Inc.
11.2017 - 08.2020
A.A.S. - Health Science
Northampton Community College
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