Mariela Lopez
Newburgh
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Call Center Representative
Cornerstone Family Healthcare
04.2024 - Current
- Provide excellent customer service at all times; politely greets patients, responds accurately and appropriately and thanks them for calling.
- Make appointments for new and existing patients using the practice management system template.
- Coordinate with departmental Patient Services Representatives and nursing staff to accommodate patient’s requests for earlier appointments.
- Verify all insurance information, including eligibility, PCP and referrals, if required for the visit type and insurance.
- Provide back-up support for patient registration as requested by the Site Administrator.
Receptionist
Faded Empire
07.2017 - 01.2024
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Collected cash and card payments, processed transactions and updated relevant records.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Sales Representative
Boost Mobile Store
06.2015 - 04.2017
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Trained and mentored new sales representatives.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Call Center Agent
AAA
04.2015 - 07.2015
- Handled challenging situations with empathy and tact, resulting in positive outcomes for both customer and company.
- Managed high-volume inbound calls, effectively resolving customer inquiries and maintaining excellent service standards.
- Processed debit and credit card and electronic check payments.
- Attended telephone skills and program information training sessions to boost aptitude.
Personal Care Aide
Any-Time Home Care Inc.
09.2013 - 07.2014
- Improved client satisfaction by providing personalized care and attention to their specific needs.
- Assisted clients with daily living activities for increased comfort and quality of life.
- Developed strong relationships with clients and families, resulting in trust and effective communication.
- Implemented individualized care plans, ensuring each client received the appropriate level of support.
Retail Sales Associate Cashier
UGG Outlet
06.2012 - 06.2014
- Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
- Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
- Ensured compliance with all company procedures related to cash handling, refunds/returns processing.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Assisted with inventory management tasks, ensuring accurate stock levels and timely product replenishment.
Waitress
Luca Pizza Cafe
10.2010 - 04.2014
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
Education
No Degree - Criminal Justice
Orange County Community College
High School Diploma -
Marlboro Central High School
06.2013
Skills
- Problem-Solving
- Multitasking and Organization
- Reliable and Responsible
- Excellent Communication
Languages
Spanish
Native or Bilingual
Certification
- Certified PCA, Any-time Home Care
Timeline
Call Center Representative
Cornerstone Family Healthcare
04.2024 - Current
Receptionist
Faded Empire
07.2017 - 01.2024
Sales Representative
Boost Mobile Store
06.2015 - 04.2017
Call Center Agent
AAA
04.2015 - 07.2015
Personal Care Aide
Any-Time Home Care Inc.
09.2013 - 07.2014
Retail Sales Associate Cashier
UGG Outlet
06.2012 - 06.2014
Waitress
Luca Pizza Cafe
10.2010 - 04.2014
High School Diploma -
Marlboro Central High School
- Certified PCA, Any-time Home Care
No Degree - Criminal Justice
Orange County Community College
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