- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
• Conferred with customers or supervising personal to address
questions, problems, or requests for service
- Related work orders, messages, or information to or from drivers
by using telephones.
- Recorded and maintained files or records of customer requests
other dispatch information
- Prepared daily work and run schedule
- Train new dispatchers on company protocols, contributing to a well-prepared team of professionals
- Answered phone calls and responded to costumer
- Assisted in resolving customer complaints and grievances