Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mariela Mateo

Passaic,NJ

Summary

Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven.

Overview

5
5
years of professional experience

Work History

Customer Service / AR Specialist

Diaco Food Service
04.2021 - Current
  • Handle incoming calls and other communications.
  • Manage filing system.
  • Enter information into databases
  • Maintain office common areas organized
  • Maintain office supply inventory
  • Process customer credits
  • Process credit card, cash, check payments
  • Research and resolve customer claims related to shortages, discount violations, and returns.
  • Enhance cash flow through prompt follow-up on overdue invoices and regular communication with clients.
  • Follow up overdue payments and payment plans from clients to establish good cash flow.
  • Monitor accounts to verify compliance with payment terms and schedules.
  • Negotiate payment arrangements with customers to establish timely receipt of payments.

Server / Hostess

UNO Pizzeria and Grill
01.2019 - 03.2020
  • Handled incoming calls and other communications.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Monitor training of new employees.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Education

Bachelor of Science - Accounting

William Paterson University
Wayne, NJ
05.2024

Passaic High School
Passaic, NJ
06.2018

Skills

  • Strong work ethic
  • People oriented
  • Payment tracking
  • Invoice Processing
  • Microsoft Excel
  • Microsoft Word
  • Invoicing proficiency
  • Attention to Detail
  • Critical Thinking

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service / AR Specialist

Diaco Food Service
04.2021 - Current

Server / Hostess

UNO Pizzeria and Grill
01.2019 - 03.2020

Bachelor of Science - Accounting

William Paterson University

Passaic High School

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Mariela Mateo