Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mariela Mateo

Baltimore,MD

Summary

Dedicated and detail-oriented professional seeking a challenging position that leverages my experience in customer service, kitchen management, cash handling, and packaging/sortation management.

Reliable cashier with background in retail and customer service environments. Known for maintaining speed, accuracy and courtesy under pressure. Strengths include cash handling, POS systems operation, and exceptional customer interaction skills. Contribute to customer satisfaction improvement in previous roles by offering prompt, efficient service.

Overview

8
8
years of professional experience

Work History

Cashier/Cook

Crown Pizza and wings
Dundalk, MD
08.2021 - 09.2022
  • Managed cash register transactions with precision and accuracy
  • Skillfully prepared and cooked a variety of dishes
  • Maintained a clean and organized kitchen workspace
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Answered phone calls to assist customers with questions and orders.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.

Amazon
Baltimore, MD
02.2020 - 08.2021
  • Packed customer orders efficiently in a fast-paced warehouse setting
  • Demonstrated strong organizational skills in managing sorting processes
  • Handled receiving and delivering packages, ensuring accuracy and timeliness
  • Qualities/Abilities:
  • Proven ability to work under pressure and handle multiple tasks simultaneously
  • Excellent communication skills, ensuring clear and effective interaction with customers and colleagues
  • Demonstrated charisma in delivering exceptional customer service
  • Proficient in money handling with a keen eye for detail

Cashier and customer service

Subway
Baltimore, MD
10.2018 - 11.2019
  • Efficiently handled cash transactions and provided excellent customer service
  • Managed customer orders, including deliveries through platforms such as DoorDash and Uber Eats
  • Successfully maintained cleanliness and hygiene in the kitchen area
  • Demonstrated expertise in preparing sandwiches and managing kitchen operations
  • Oversaw inventory and ensured timely restocking of supplies
  • Implemented effective cleaning protocols for a safe and hygienic working environment
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Welcomed customers and helped determine their needs.

John Ruhrah Elementary Middle School

Elementary And Middle School
Baltimore , MD
04.2014 - 06.2016
  • Provided direct supervision of student activities during recess periods or field trips outside of the classroom setting.
  • Planned and led professional development activities for teachers, administrators and support staff.
  • Met with parents and instructors to discuss student progress and behavioral or learning issues.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Facilitated small group instruction sessions designed to improve language fluency in both languages.
  • Implemented culturally relevant teaching strategies into daily lessons that engage all students.
  • Provided instruction and support to students in a bilingual setting with Spanish as the primary language.

Education

High School Diploma -

Western High School
06.2020

Skills

  • Customer service
  • Bilingual speaker

  • Cash handling
  • Fast-paced environment
  • Quality assurance
  • Customer engagement
  • Active listening
  • Interpersonal communication
  • Team collaboration
  • Time management
  • Written and verbal communication
  • Guest inquiries
  • Language interpretation
  • Cultural mediation
  • Translational accuracy
  • Attention to detail
  • Note-taking techniques
  • Relationship building
  • Interpretation
  • [Language] fluency
  • Simultaneous interpretation
  • Written document translation
  • Cultural competence
  • Information interpretation
  • Accuracy verification
  • Problem-solving aptitude

Timeline

Cashier/Cook

Crown Pizza and wings
08.2021 - 09.2022

Amazon
02.2020 - 08.2021

Cashier and customer service

Subway
10.2018 - 11.2019

John Ruhrah Elementary Middle School

Elementary And Middle School
04.2014 - 06.2016

High School Diploma -

Western High School

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Mariela Mateo