Mariela Mendoza
Summary
Attentive Customer Service Representative more than 10 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player.
Overview
10
10
years of professional experience
Work History
Program Representative
TELACU
03.2019 - 12.2023
- Conducted thorough research to identify opportunities for program improvement, leading to more strategic planning efforts.
- Coordinated communications between management, staff and customers.
- Outreaches
- Customer Service
- Application on System Database
- Schedule Appointment
- Installation of Energy Efficient items
- Check health insurance Eligibility (Medi-cal, Caloptima)
- Check low income Eligibility
- ESA Mobile database
- Data Entry for Edison Company
Customer Service Representative (Part Time)
Pacific 4
03.2019 - 02.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Handled customer inquiries and suggestions courteously and professionally.
- Furnished accurate product information and shipping instructions and offered alternatives for out-of-stock items to support customer buying decisions.
- Improved shipping efficiency by streamlining packing procedures and optimizing workstation layouts.
Customer Service Representative
AVNET MEXICO
09.2013 - 07.2018
- Book Orders
- Process customer changes (pull ins, push outs, cancellations changes) in SAP
- Respond to customer that come in via customer specific mailboxes (change orders, updates, etc.) or contact ISR or Customer if changes or request requires more time
- Expedite late and future late (material, TLA, and Warehouse) orders based on business rules
- Certificate of Conformance request required to either support a cutback, or Sales or Customer Request
- Track number for shipments (to customers or from Avnet suppliers)
- Respond to e-mail or by phone that come in via CSR Internal mailboxes (change orders, requests)
- Work with the sales and the warehouse to speed up the process of warehouse orders
- Data Entry
Education
High School Diploma -
ACC EDUCATIONAL FOUNDATION ACADEMY
Anaheim, CA12.2022
International Business -
UNIVERSIDAD DE ESPECIALIDADES
MEXICO07.2015
Skills
- Empathy Display
- Attention to Detail
- Team Collaboration
- Multitasking Abilities
- Problem Solving
Languages
Spanish
Native or Bilingual
Additional Information
Adult and Pediatric First Aid/ CPR /AED
Timeline
Program Representative
TELACU
03.2019 - 12.2023
Customer Service Representative (Part Time)
Pacific 4
03.2019 - 02.2020
Customer Service Representative
AVNET MEXICO
09.2013 - 07.2018
High School Diploma -
ACC EDUCATIONAL FOUNDATION ACADEMY
International Business -
UNIVERSIDAD DE ESPECIALIDADES
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