Mariela Ochoa
Port Arthur,TX
Summary
Front Desk Receptionist with a proven track record in delivering exceptional customer service and effectively managing multi-line phone systems. Recognized for enhancing client satisfaction through attentive problem-solving and meticulous attention to detail. Experienced in accurate cashiering and administrative tasks, while fostering positive relationships with both guests and team members.
Professional service professional with focus on member satisfaction and seamless service delivery. Experience in addressing member needs and ensuring positive interaction experience. Known for strong collaboration skills and adaptability to changing requirements. Reliable in supporting team efforts and maintaining high service standards.
Overview
3
3
years of professional experience
Work History
Member Service Representative
Neches Federal Credit Union
04.2025 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Verified customer identification and documentation for compliant transactions.
FRONT DESK RECEPTIONIST
Residence Inn By Marriott
03.2024 - Current
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously
- Provided a high level of customer service to all clients
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary
- Processed payments received from customers via cash or credit card transactions accurately and efficiently
- Maintained an organized front desk area, ensuring all forms were up to date and available for visitors
- Performed data entry and administrative duties such as filing, scanning documents, updating databases
- Demonstrated excellent customer service skills by responding to inquiries and resolving complaints promptly and courteously
- Handled multi-line phone system and promptly transferred calls
- Entered data into company software system
SHIFT MANAGER
Chick-fil-a
04.2022 - 03.2024
- Trained and supervised new staff members
- Balanced cash drawers and resolved financial discrepancies using receipts and financial documents
- Addressed customer complaints and resolved conflicts
- Maintained a safe work environment by enforcing company policies and procedures
- Established and maintained positive and professional employee relationships
- Provided guidance and support to shift teams, ensuring all tasks were completed on time and efficiently
- Prepared and submitted daily reports to management
Education
HIGH SCHOOL DIPLOMA -
Bob Hope High School
Port Arthur, TX05.2023
ADMINISTRATIVE ASSISTANT CERTIFICATE -
Lamar State College
Port Arthur, TX05.2024
Skills
- Customer service
- Attention to detail
- Cashiering
- Emailing and handling guest payments
- Problem-solving skills
- Telephone etiquette
- Employee Scheduling
- Word
- Excel
- Outlook
LANGUAGES
English/ Spanish Bilingual
Timeline
Member Service Representative
Neches Federal Credit Union
04.2025 - Current
FRONT DESK RECEPTIONIST
Residence Inn By Marriott
03.2024 - Current
SHIFT MANAGER
Chick-fil-a
04.2022 - 03.2024
HIGH SCHOOL DIPLOMA -
Bob Hope High School
ADMINISTRATIVE ASSISTANT CERTIFICATE -
Lamar State College
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