Mariela Pablo Vazquez
Summary
Offering excellent communication and organizational abilities, with strong commitment to learning and growing in professional setting. Delivers exceptional customer service and administrative support, including efficient handling of phone systems and scheduling. Ready to use and develop these skills in customer service role.
Overview
9
9
years of professional experience
Work History
Receptionist
Law Office of Rafii & Associates
09.2020 - 10.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Routed incoming mail and messages to relevant personnel without delay.
- Confirmed appointments, communicated with clients, and updated client records.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Receptionist
Law Office of Barbara Rodriguez
06.2018 - 08.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Operated multi-line telephone system to answer and direct high volume of calls.
Receptionist
Broad View Retirement Home
01.2015 - 05.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
Education
High School Diploma -
Allan F. Daily High School
Glendale, CA05-2009
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Appointment scheduling
- Greeting and seating clients
- Mail handling
- Document management
- Front desk operations
- Reception desk management
Accomplishments
- Managed reception/customer service area.
- Responded to over 50 customer inquiries each day.
- Awarded "Employee of the Month" for delivering outstanding administrative support.
Languages
Spanish
Full Professional
Timeline
Receptionist
Law Office of Rafii & Associates
09.2020 - 10.2023
Receptionist
Law Office of Barbara Rodriguez
06.2018 - 08.2020
Receptionist
Broad View Retirement Home
01.2015 - 05.2018
High School Diploma -
Allan F. Daily High School
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