MGO/My Project Now
Administrative Assistant
Stafford Fire Marshal's Office
10.2024 - Current
Mariela Ponce
Administrative Assistant/Permit Tech
Houston,TX
Timeline
Permit Technician
City of Stafford/Development Services/Permit Dept.
03.2020 - 10.2024
Administrative Assistant/Front Desk Receptionist
Crafted Custom Homes
05.2018 - 02.2020
Administrative Assistant/Project Assistant
Prism Electric
05.2017 - 04.2018
Auto Sales Representative/Finance Associate/Collections Agent
Excel Motors
09.2016 - 04.2017
Front Desk Receptionist
Cosmo Day Spa
06.2013 - 09.2016
Landscaper
Ponce Landscaping
07.2012 - 02.2017
Hostel Manager/Banquet Assistant
Pappadeaux's Seafood Kitchen
05.2012 - 02.2014
High School Diploma -
Stanberry High School
Work History
Administrative Assistant
Stafford Fire Marshal's Office
10.2024 - Current
- Provide administrative support for the department including preparing agendas and minutes; reviewing and processing purchase requisitions, disbursement requests, payment information, invoices, work orders, permits, and/or department specific forms and documents; preparing, reviewing, screening and/or distributing correspondence, reports and other documents related to assigned area.
- Assists internal and external customers by answering questions and providing information regarding services, processes and procedures; researches and responds to questions, inquiries or complaints; and/or refers requests to appropriate resources.
- Retrieves, updates, tracks and maintains files, logs, records, and database information. Maintains records, images and retains documents according to retention procedures.
- Schedules meetings, appointments, and/or services; maintains calendars and coordinates meeting or event logistics; identifies, assembles and distributes meeting documents.
- Monitors inventory, equipment maintenance needs and/or supplies for assigned area. Research needs and prepares or initiates requisitions to replenish stock or maintain equipment.
- Attendance in accordance with scheduled working hours that may vary based upon need.
- Function as office liaison with community and businesses.
- Data entry of fire permit, inspection, prevention and other related tasks/items.
- Fire permit application process, issuance, renewal and tracking.
- Assist in budget documentation and tracking.
- Contributes to the overall success of the department by performing other duties as assigned.
- Subject to 24-hour recall: The City reserves the right to require an employee in this position to work overtime including during emergency situations (defined as any natural or man-made disaster that may or may not necessitate the relocation of City personnel or citizens). In the event of an emergency and/or a required evacuation, the incumbent may be required to remain at work to provide needed services or perform essential duties for the benefit of the general public including services or duties different from those performed in the normal course and scope of the position.
Permit Technician
City of Stafford/Development Services/Permit Dept.
03.2020 - 10.2024
- Maintained up-to-date knowledge of local codes and regulations to provide accurate guidance to applicants and colleagues.
- Improved permit processing efficiency by streamlining application procedures and documentation requirements.
- Participated in training sessions to stay current on industry trends, best practices, and changes in code requirements.
- Supported the development of an online permitting system for increased accessibility and user satisfaction.
- Permits: ROW, Building, MEPs, Plats, SUP, Zoning
- Secretarial and clerical duties to facilitate and coordinate the various divisions of the Permits Department
- Answer multi-phone line system
- First Responder responsibilities as assigned to assist Public Works/EOC/Public during a crisis
- Data Entry / Filing
- Humane Registrations
- Process Food Licenses
- Process Certificates of Occupancy, Completion, and Compliance
- Creates forms and applications
- Coordinate Inspection requests
Administrative Assistant/Front Desk Receptionist
Crafted Custom Homes
05.2018 - 02.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Accounts Payable / Accounts Receivable
- Purchase Orders
- Shipping and Receiving
- Payroll
- Maintain Office Inventory
Administrative Assistant/Project Assistant
Prism Electric
05.2017 - 04.2018
- Update jobsite manpower
- Process new hires (documentation and proper PPE)
- Instruct Orientation Meetings
- Create subcontracts for different job sites
- Assign PO numbers/ Organize job folders
- Update material, wire, commodity logs per jobsite
- Manage all jobsite man hours (AL Mobile)
- Schedule office meetings
- Order material/ Manage job site equipment
Auto Sales Representative/Finance Associate/Collections Agent
Excel Motors
09.2016 - 04.2017
- Exceeded monthly sales quotas consistently through effective prospecting and lead follow-up strategies.
- Supported fellow sales team members by sharing best practices and collaborating on challenging deals.
- Maintained detailed records of customer interactions and transactions for accurate reporting purposes.
- Resolved customer complaints professionally, maintaining a positive reputation within the community.
- Communicated with Bank/Lenders/Credit Unions: Credit Acceptance, Lobel Financial, Westlake, Financial, Gateway One Finance, CPS, PAC, NALenders
- Online Marketing
- Software Knowledge: knowledge: Auto Action, DealerTrack, Dealer Center, Lobel Portal, PAC portal
Landscaper
Ponce Landscaping
07.2012 - 02.2017
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Client communication
- Site Preparation
Front Desk Receptionist
Cosmo Day Spa
06.2013 - 09.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Software Knowledge: Unique Salon Software
Hostel Manager/Banquet Assistant
Pappadeaux's Seafood Kitchen
05.2012 - 02.2014
- Implemented cost-saving measures while maintaining quality standards, reducing overall expenses.
- Oversaw reservations received from direct calls and provided room availability information to travel sites such as Expedia.
- Established partnerships with tour operators to offer exclusive deals for hostel guests, enhancing their overall experience.
- Conducted random inspection of hostel's policies by visiting and checking rooms for adherence to cleanliness and hygiene standards.
- Trained new employees by providing knowledge of specific tasks and policies
Overview
13
13
years of professional experience
Education
High School Diploma -
Stanberry High School
Houston, TXSkills
Customer service
Data entry
Computer skills
Office administration
Administrative support
Supervisory skills
Cross department collaborations
Budgeting
Permitting
Microsoft Word
Time management
Microsoft Excel
File organization
Microsoft outlook
Customer and client relations
Computer proficiency
Filing
Customer relations
Clerical support
Critical thinking
Strong problem solver
Scheduling
Documentation and recordkeeping
Office management
Professional communication
Database entry
Dedicated team player
Excel spreadsheets
Scheduling and calendar management
Recordkeeping
Verbal communication
Data organization
Deadline oriented
Prioritization
Multi-line phone systems
Summary
A highly motivated and detail orientated professional with administrative skills and has over 10 years of customer service experience. Accustomed to working in fast-paced environment with the ability to think quickly and successfully handle difficult situations. Ability to work well with others in both supervisory and support staff roles. Proven ability to streamline processes and enhance productivity within dynamic environments. Known for fostering team collaboration and consistently achieving results through adaptability and effective communication.
Software
Emergency Reporting (ERS)
Inspection Reports Online (IROL)
InCode 10 / ERP Pro 10
IWorq
Shelter Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
Permit Technician (2021 ICC)
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