Mariela Ramos Rodriguez
Middletown
Summary
Dedicated PCA with a proven track record at Community Home Healthcare, excelling in compassionate care and patient hygiene management. Recognized for enhancing patient comfort and safety while effectively monitoring health. Skilled in behavioral management and maintaining a clean environment, ensuring high levels of patient satisfaction and wellbeing.
Overview
10
10
years of professional experience
1
1
Certification
Work History
PCA
Community Home Healthcare
07.2017 - Current
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Facilitated personal hygiene management, feeding and ambulation.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
Cashier
National Wholesale Liquidators
06.2015 - 10.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
Education
Middletown High School
30 Gardner Ext Ave, Middletown, NY, 1094006.2013
Skills
- Personal hygiene assistance
- Behavioral management
- Compassionate care
- Safety awareness
- Medication reminders
- Patient observation
- Health monitoring
- Basic nursing care
- Patient hygiene management
- Personal care aide (PCA)
- Patient care
- Light housekeeping
- Room cleaning and restocking
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Money handling
- Reliability and punctuality
- Cash register operation
- Order taking
- Professionalism and courtesy
- Cash management
- Cash register systems
- Product restocking
- Product knowledge
- Refunds and exchanges
- Merchandise restocking
- Cash drawer balancing
- Retail merchandising
- Multitasking and organization
- Organizational growth
- Empathy and patience
- Data entry
- Inventory restocking
- Credit card processing
- Credit and cash transactions
- Merchandise exchange
- Honest and dependable
- Pricing
- Fitting room support
- Clearance preparation
- Clothes folding
- Clothing organization
- Returns management
- Rack replenishment
- Friendly and helpful
- Organization
- Reliable and responsible
- Team cooperation
- Staff support
- Safety and cleanliness standards
- Attention to detail
- Adaptable and flexible
- Documentation and reporting
- Sales floor organization
- Dressing room assistance
- Flexible hours
- Store organization
- Item ticketing and pricing
- Inventory and stocking
- Register opening and closing
- Basic mathematics
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
- Documented and resolved Issue which led to Results.
- Achieved Result through effectively helping with Task.
Certification
PCA- Personal Care Aide
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
PCA
Community Home Healthcare
07.2017 - Current
Cashier
National Wholesale Liquidators
06.2015 - 10.2018
Middletown High School
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