Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Mariela Samour

Gainesville

Summary

I'm a positive and adaptable person with a real passion for digital marketing, and thinking outside the box. I’ve got a solid understanding of marketing basics, and I love working on social media and content creation. Whether it's brainstorming campaign ideas or finding creative solutions, I'm always up for the challenge, and excited to help brands grow and connect with people.

Overview

3
3
years of professional experience

Work History

Retail Management Intern

CVS Pharmacy
Philadelphia
06.2025 - Current
  • Conducted regular audits of store operations to ensure compliance with company policies and procedures.
  • Monitored competitor pricing and adjusted store pricing accordingly based on market trends.
  • Generated daily, weekly, monthly sales reports using POS software systems.
  • Assisted customers in selecting products that best suited their needs.

Desk Assistant

University of Florida
Gainesville
10.2024 - Current
  • Serve as the first point of contact for current residents, families, and guests answering incoming phone calls, emails or assisting guests in the residential area offices resolving any questions or concerns.
  • Maintain and update area office records and materials keeping resident information correct an assist with providing temporary residential and mailbox keys for residents.
  • Maintain knowledge and awareness of safety systems, procedures, protocols, and other emergency action procedures; complete incident reports as needed.
  • Submit iService requests for Custodial Services and Maintenance assistance on behalf of residents, families, or as needed in residential facilities.
  • Act as an ambassador for Housing and Residence Life as well as the University of Florida providing accurate information and campus resources.

Barista/Customer Service Representative

Opus Coffee
Gainesville
01.2023 - 10.2024
  • Provided expert and personable service, resolving 95% of customer inquiries and concerns on the spot, contributing to an increase in customer satisfaction.
  • I have pioneered more than 10 unique recipes for specialty coffee beverages and seasonal selections.
  • Adapted to a fast-paced environment, consistently serving 100+ customers per shift while improving workflow efficiency by 15%.

Human Resources Internship

Dollarcity
La Libertad
06.2024 - 08.2024
  • Assisted in the recruitment process, screening over 150 resumes, coordinating 20 interviews, and contributing to the successful onboarding of 10 new employees, reducing the hiring time by 15%.
  • Employee Engagement: Organized and conducted employee engagement activities, resulting in a 25% increase in employee participation and a 10% improvement in overall employee satisfaction based on feedback surveys.
  • Data Management: Maintained and updated employee records for over 200 staff members, ensuring 100% accuracy in HR databases and compliance with company policies and regulations.

Customer Service Representative

Publix
Gainesville
09.2022 - 12.2022
  • Enhanced customer satisfaction by 10% through personalized product recommendations and delivering comprehensive information to customers.
  • Efficiently resolved customer concerns while ensuring a well-organized and sanitized checkout environment.
  • Accurately processed over $5,000 in daily transactions, maintaining a 100% accuracy rate and optimizing transaction speed to improve customer flow.

Education

Bachelor of Arts - Business Administration

University of Florida, Warrington College of Business
Gainesville, Fl
12.2025

Skills

  • Bilingual fluency in Spanish and English
  • Proficiency in Microsoft Word
  • Proficiency in Excel
  • Proficiency in PowerPoint
  • Strong problem-solving abilities
  • Effective communication skills
  • Cooperative and team-oriented attitude
  • Excellent time management skills
  • Data analysis and interpretation
  • Market research

Accomplishments

Half Marathon Runner

Trained consistently over several months to build endurance, discipline, and mental resilience

Completed a 13.1-mile race, demonstrating goal-setting, time management, and commitment to personal growth

Affiliations

Volunteer, Habitat for Humanity

Assisted with building and renovating homes for families in need, working hands-on with construction teams and other volunteers

Timeline

Retail Management Intern

CVS Pharmacy
06.2025 - Current

Desk Assistant

University of Florida
10.2024 - Current

Human Resources Internship

Dollarcity
06.2024 - 08.2024

Barista/Customer Service Representative

Opus Coffee
01.2023 - 10.2024

Customer Service Representative

Publix
09.2022 - 12.2022

Bachelor of Arts - Business Administration

University of Florida, Warrington College of Business

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