Mariela Sanchez
Charlotte,NC
Summary
Bilingual Administrative Professional experienced optimizing productivity, efficiency and service quality across various environments. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Overview
9
9
years of professional experience
Work History
Business Manager Director
Tip Top Garage Doors
Charlotte, NC
10.2016 - Current
- Maintained, verified and updated privileges for credentials files, insurance and legal documentation.
- Supervised administrative functions of scheduling, billing, inventory management, front desk reception and office security.
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Contribute significantly to reduce number of quality checks make by technicians by suggesting and implementing standard operating procedures for dispatchers.
Retail Sales Assistant Manager
Dressbarn
Charlotte, NC
08.2018 - 03.2020
- Maintained high levels of organization in store by directing customers and replenishing merchandise.
- Store sold over $30K of new seasonal product, exceeding sales goals by 20%.
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
Recruiting Coordinator
AIL Insurance Company
Charlotte, NC
10.2014 - 03.2015
- Reached out to qualified referral candidates to obtain applications.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials and conducting initial interviews and pre-screening assessments.
Shift Leader
Dominos's Pizza
Charlotte, NC
06.2013 - 10.2014
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Regulated pricing, inventory count and supply during shift hours.
Education
Certificate - Accounting And Business Management
Central Piedmont Community College
Charlotte, NC12.2019
Associate of Arts - Business Administration
Universidad Adventista De Las Antillas
Mayaguez, PR05.2017
Skills
- Operational leadership
- Customer Relationship Management
- Financial Management
- Staff Management
- Complaint resolution
- Inbound and Outbound Calling
- Technical Support
- CRM
- Route dispatch
- Project Management
- Sales expertise
- Creative problem solving
- Account management
Accomplishments
- Employee Of the Year 2020-2021
- Gained 10 vendor new accounts that increased company's revenue by 20%
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Training - Designed and executed one-month training program for company sales team, increasing employee productivity and product knowledge.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Retail Sales Assistant Manager
Dressbarn
08.2018 - 03.2020
Business Manager Director
Tip Top Garage Doors
10.2016 - Current
Recruiting Coordinator
AIL Insurance Company
10.2014 - 03.2015
Shift Leader
Dominos's Pizza
06.2013 - 10.2014
Certificate - Accounting And Business Management
Central Piedmont Community College
Associate of Arts - Business Administration
Universidad Adventista De Las Antillas
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