Hardworking and passionate candidate with strong organizational skills and ability to successfully managing multiple priorities with a positive attitude. Ready to help team achieve company goals.
Overview
1
1
year of professional experience
Work History
Party Host
Urban Air Trampoline and Adventure Park
08.2023 - Current
Maintain high level of professionalism and enthusiasm throughout long events, keeping energy up and ensuring guest satisfaction.
Enhance guest experience by providing exceptional customer service and creating a fun atmosphere for events.
Maintain records of attendance, guest list, and other relevant details about each event hosted.
Provide support to guests during the event including answering questions and addressing any concerns.
Prep and set up the party rooms and tables.
Take food and drink orders, work with the kitchen, and serve food and drinks to party guests.
Clean up party rooms upon completion of party, including bussing tables, wiping down tables, washing dishes, sweeping, mopping, taking out the trash.
Built and established positive relationships with patrons, team members and supervisors.
Front Desk Receptionist
Urban Air Trampoline and Adventure Park
08.2023 - Current
Greet and welcome guests at front desk and engage in pleasant conversations while managing check-in process.
Maintain, organize and clean front office area to create professional and welcoming environment for visitors and employees.
Answer and direct phone calls, entailing providing information to guests, scheduling and confirming appointments and addressing any concerns or questions customers may have.
Work the register and handle guest payments for services.
Ensure that complaints and problems are resolved quickly by communicating with relevant departments.
Maintain daily paperwork including reports, logs and records related to front desk operations.