Mariela Trujillo
Albuquerque,NM
Summary
Experienced Security Officer with 22 years in the security industry. Specializes in delivering outstanding customer service, ensuring client and personnel safety, and executing assignments efficiently. Proficient in monitoring surveillance systems, managing alarm and access control systems, and collaborating with teams to enhance organizational security.
Vigilant Security Patrol Officer known for high productivity and efficient task completion. Possess specialized skills in surveillance techniques, emergency response coordination, and conflict resolution. Excels in communication, teamwork, and adaptability, ensuring safety and security in challenging environments.
Overview
23
23
years of professional experience
Work History
Security Patrol Officer
Allied Universal Security, Netflix Albuquerque Studios Site
05.2026 - Current
- Managed gate access control by verifying personnel credentials and enforcing compliance with Meta and Global Security protocols to safeguard premises.
- Conducted routine facility patrols to uphold safety standards and deter potential security incidents.
- Reported hazards and anomalous activities to the Security Operations Center via radio to ensure prompt response and mitigation.
Security Shift Supervisor
Allied Universal (Global Security) from March 2022 - September 2023
03.2022 - 04.2026
- Coordinated security operations for events with Site Management and Netflix Operations, implemented rigorous safety measures, and maintained high customer service standards, ensuring accurate Incident Reports were submitted to Netflix via Heliaus during emergencies.
- Enforced personnel adherence to uniform standards and site-specific operational procedures to maintain professionalism and operational consistency.
- Oversaw onboarding process, ensuring completion of mandatory training and verifying new hires' understanding of responsibilities and safety protocols to protect clients and staff.
Security Patrol Officer
Metro One LPSG from September 2023- April 2026 | Metro One LPSG (Facebook/Meta Data Center, Los Lunas, NM)
09.2023 - 04.2026
- Conducted routine patrols to maintain order and establish proactive security presence, deterring potential incidents.
- Reported identified hazards to the Security Operations Center via Work Chat and radio communication, facilitating timely response to safety concerns.
- Managed lobby access control, verifying credentials and permits for individuals and ensuring compliance with badging protocols.
- Reported all identified hazards to the Security Operations Center via Work Chat and radio communication.
Security Operations Center Operator
- Monitoring cameras within the site via CCTV and monitoring access points.
- Monitoring duress alarms, burglary alarms, fire alarm system, elevator entrapment, and contacting the Onsite Fire Department and Law Enforcement Department when needed.
- Dispatching officers and supervisors to the area of any type of alarm activation or medical situation occurs.
- Sending emails to Security Management and other personnel when emergencies occur, including completing necessary documentation at the end of each incident.
- Dispatching officers to alarms and incidents and monitoring all CCTV programs (Security Desk).
- Monitoring for irregular or unusual conditions that may create security concerns or safety hazards.
- Maintaining accountability of equipment and keys on the post and site.
- Notifying supervisors and leadership of all important information and incidents.
Security Officer
Trident Security Services USA (Now Garda World) - Shamrock Foods of New Mexico, Albuquerque
Albuquerque, New Mexico
09.2021 - 02.2022
- Monitored and authorized the entrance of vehicles, Shamrock trucks, and approved individuals onto Shamrock Foods of New Mexico property to ensure security and compliance.
- Contacted appropriate personnel when alarms activated, documented actions taken, and informed the Site Manager to maintain safety protocols.
- Completed Daily Activity Report to effectively communicate important information to the incoming shift for smooth operations.
Security Command Center Operations Operator
Securitas Security Services USA Inc., Intel Site Rio Rancho, NM
Rio Rancho, NM
11.2016 - 08.2021
- Answered phone calls professionally and courteously, ensuring effective communication and prompt response to inquiries.
- Multitasking and making quick vital decisions during emergencies and non-emergency situations
- Monitoring cameras within the site via CCTV and monitoring access points.
- Monitored duress alarms, burglary alarms, fire alarm systems, and elevator entrapments, and contacted the onsite fire department and law enforcement department.
- Dispatching officers and supervisors to the area of any type of alarm activation or medical situation occurs.
- Notified Security Management and relevant personnel during emergencies, completed documentation to maintain accurate incident records.
Gate Officer
Securitas Security Services USA Inc., Entertainment Division NBCUniversal-Lower Lot
Universal City, CA
03.2004 - 08.2016
- Executed access control procedures to maintain security and safety standards
- Issued passes and guided guests to ensure smooth and efficient entry
- Ensuring all employees scan their badges upon arrival
- Monitored employee badge scans upon arrival to enforce access policies
- Being observant and vigilant, reporting any unusual activities to the Security Command Center.
- Developed skills across various positions to support team effectiveness.
Communications Room Officer
Securitas Security Services USA Inc., Entertainment Division NBCUniversal-Lower Lot
Universal City, CA
03.2004 - 08.2016
- Answered phone calls professionally and courteously to ensure effective communication and service.
- Monitored duress alarms, burglary alarms, fire alarm systems, and elevator entrapment, contacting Onsite Fire Department and Sheriff's Department as necessary to maintain safety protocols.
- Dispatching officers and supervisors to the area of any type of alarm activation or medical situation to assist with traffic control and clearing out the area of non-essential personnel.
- Monitored duress alarms, burglary alarms, fire alarm system, and elevator entrapment, and contacted the Onsite Fire Department and Sheriff's Department.
- Dispatching officers and supervisors to the area of any type of alarm activation or medical situation to assist with traffic control and clearing out the area of non-essential personnel.
- Answer phone calls in a professional and polite manner.
- Acquired skills in diverse positions to support team efficiency.
Pass Office Associate
Securitas Security Services USA Inc., Entertainment Division NBCUniversal-Lower Lot
Universal City, CA
03.2004 - 08.2016
- Answered phone calls and responded to emails and faxes, ensuring timely fulfillment of client requests.
- Submitting names of guests/vendors/production guests in the Gate works system, to include the guest destination which allows the gate officer to view the guest's name on the system and can print/issue the passes.
- Filed and sorted client requests by production name and date, enhancing organization and accessibility of important information.
- Trained in multiple roles to provide operational support across departments.
Patrol Officer (Mobile, Bike)
Securitas Security Services USA Inc., Entertainment Division NBCUniversal-Lower Lot
Universal City, CA
03.2004 - 08.2016
- Patrol parking lots regularly to establish a security presence and issue citations to vehicles that do not display a pass or parking sticker, are parked incorrectly.
- Monitored surroundings for hazards or issues and reported them to Security Operations Center, enhancing overall safety.
- Listened to radio transmissions to proactively assist colleagues during busy periods, ensuring efficient support and response.
- Provided coverage for officers during breaks.
- Conduct escorts or traffic control for EMT, Fire Department and Law Enforcement when incidents occur.
- Trained in multiple security roles to enhance operational flexibility.
Special Events Officer
Securitas Security Services USA Inc., Entertainment Division NBCUniversal-Lower Lot
Universal City, CA
03.2004 - 08.2016
- Set up tables and metal detectors prior to events to ensure a prepared and secure environment.
- Ensured all guests passed through metal detectors and bags were checked for weapons or unauthorized items to maintain safety standards.
- Monitored surroundings and reported unlawful or unusual activities to the Special Events Coordinator and Security Command Center to enhance event security.
- Developed versatility by learning various roles within the security team.
Education
John H. Francis Polytechnic High School
Sun ValleySkills
- Access control
- Security protocol enforcement
- Incident response
- Emergency response
- Patrol operations
- Incident reporting
- Investigation procedures
- Security procedures
- Radio operations
- Crime deterrence
- Detail orientation
- Awareness of surroundings
- Team supervision
- Team coordination
- Problem resolution
- Client interaction
- Conflict resolution
- Clear communication
ADDITIONAL SKILLS
Language Skills: Bilingual, fluent in Spanish
Languages
Language Skills: Bilingual, fluent in Spanish
Timeline
Security Patrol Officer
Allied Universal Security, Netflix Albuquerque Studios Site
05.2026 - Current
Security Patrol Officer
Metro One LPSG from September 2023- April 2026 | Metro One LPSG (Facebook/Meta Data Center, Los Lunas, NM)
09.2023 - 04.2026
Security Shift Supervisor
Allied Universal (Global Security) from March 2022 - September 2023
03.2022 - 04.2026
Security Officer
Trident Security Services USA (Now Garda World) - Shamrock Foods of New Mexico, Albuquerque
09.2021 - 02.2022
Security Command Center Operations Operator
Securitas Security Services USA Inc., Intel Site Rio Rancho, NM
11.2016 - 08.2021
Gate Officer
Securitas Security Services USA Inc., Entertainment Division NBCUniversal-Lower Lot
03.2004 - 08.2016
Communications Room Officer
Securitas Security Services USA Inc., Entertainment Division NBCUniversal-Lower Lot
03.2004 - 08.2016
Pass Office Associate
Securitas Security Services USA Inc., Entertainment Division NBCUniversal-Lower Lot
03.2004 - 08.2016
Patrol Officer (Mobile, Bike)
Securitas Security Services USA Inc., Entertainment Division NBCUniversal-Lower Lot
03.2004 - 08.2016
Special Events Officer
Securitas Security Services USA Inc., Entertainment Division NBCUniversal-Lower Lot
03.2004 - 08.2016
Security Operations Center Operator
John H. Francis Polytechnic High School