Mariela Zaldivar

• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maximized table turnover rate by efficiently providing 21 steps of service.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and pairings.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Cashouts:

• Documented sales, comps, and employee data into database and correctly delivered staff wages.
• Ensured input data was correct by reprinting missing comp checks and employee cashouts.

Shift Assist:

• Controlled the food window by accurately reading tickets and communicating with kitchen staff in order to ensure quality control.
• Ensured guests satisfaction by meeting with every table.
• Demonstrated problem solving skills by effectively handling guests complaints.
• Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.

• Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
• Expedited food preparation for timely service by closely following chef''s instructions and prioritizing tasks.