Mariela Zaldivar
Lilburn,GA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
Work History
Server
Tavistock Restaurant Collection
Atlanta, GA
01.2024 - Current
- Provided excellent customer service to ensure satisfaction.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Server
J. Alexander's Restaurant
Peachtree Corners
06.2022 - 01.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service
- Maximized table turnover rate by efficiently providing 21 steps of service
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and pairings
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
- Shift Assist: Demonstrated problem solving skills by effectively handling guests complaints
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Server
Nacho Daddy
Duluth
10.2021 - 06.2022
Server, Host, Server Assistant, Dishwasher, Prep
Bambinelli's Italian Restaurant
Lilburn
09.2018 - 10.2021
Education
Bachelor of Science - Nursing
Georgia Gwinnett College
Lawrenceville, GA12-2025
Skills
- Safe Food Handling
- Order Management
- Exceptional Customer Service
- New Hire Training
- Team Collaboration
- Multitasking Proficiency
Timeline
Server
Tavistock Restaurant Collection
01.2024 - Current
Server
J. Alexander's Restaurant
06.2022 - 01.2024
Server
Nacho Daddy
10.2021 - 06.2022
Server, Host, Server Assistant, Dishwasher, Prep
Bambinelli's Italian Restaurant
09.2018 - 10.2021
Bachelor of Science - Nursing
Georgia Gwinnett College
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