Mariela I. Sanchez
Charlotte,NC
Summary
Bilingual CSR/Administrative Office Manager. Highly experienced in optimizing productivity, efficiency and service quality across various environments. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Innovative and goal-oriented committed to customer service and dedicated team player skilled at mediation and conflict resolution.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Executive Office Manager
Tip Top Garage Doors
10.2017 - Current
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel both in office and remotely.
- Supported company operations and enhanced productivity by maintaining seamless and well-organized office systems, increased sales by 40% within first year.
- Compile payroll data accurately and completely for accounting to ensure employees are paid fully and accurately
- Recruiting and training employees, overseeing employees to maintain efficient workflow, handling calls from different geographic areas, liaising with vendors and clients, Respond to customer inquiries, managed company files, and manage system to bill customers for services rendered
- Completed annual staff performance evaluations and assisted staff in setting and achieving quarterly goals
- Administered contracts and manage vendor relationships to verify compliance with terms
- Elevated staff abilities and standards through effective recruitment, training, and monitoring.
Assistant Manager/Sales Associate
Dressbarn
08.2018 - 11.2019
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Responsible for monthly Floor set and Marketing throughout store Team player, maintaining open dialogue and respectful work environment, dedicated to personal sales excellence
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Caregiver/Housekeeper
Recco Home Care Service, Inc/Shad's Landing
05.2016 - 07.2017
- Performed basic housekeeping and prepared food to support client needed. Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Assisted patients with bathing, dressing, and grooming to encourage good hygiene practices
- Fostered empathy, companionship, and appropriate recreation events.
Recruiting Specialist
AIL Insurance Company
11.2014 - 03.2015
- Verified candidates, conducting background checks and connecting with references
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
- Established applicant sources, conducting outreach via online job boards, employment agencies, community services, and colleges
Shift Leader
Domino's Pizza
06.2013 - 10.2014
- Overseeing team members and motivating employees to achieve best goals, build and lead creative teams that develop good product.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
Associate of Arts - Business Administration and Management
Central Piedmont Community College
Charlotte, NCAssociate's Degree - Accounting
Universidad Adventista De Las Antillas
Mayaguez, Puerto RicoSkills
- Accounts Payable and Accounts Receivable
- Data Communications
- Customer Account Management
- Administering Payroll
- Efficient and Detail-Oriented
- Financial Management and Reporting
- Administrative Management
- Vendor Liaising
- Fleet Dispatching
- Remote Work Coordination
- Data Analysis and Modeling
- Customer Retention Strategies
Accomplishments
- Most Dedicated Employee (2018), Employee of the Year (2019) Best Customer Service (2019-2020)
- Business Development - Initiated two key partnerships which resulted in 70% revenue growth.
- Exceeded monthly quota 12+ times.
- Computer Proficiency - Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- First Aid/CPR Certified
- CNP - Certified Notary Public of North Carolina
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager/Sales Associate
Dressbarn
08.2018 - 11.2019
Executive Office Manager
Tip Top Garage Doors
10.2017 - Current
Caregiver/Housekeeper
Recco Home Care Service, Inc/Shad's Landing
05.2016 - 07.2017
Recruiting Specialist
AIL Insurance Company
11.2014 - 03.2015
Shift Leader
Domino's Pizza
06.2013 - 10.2014
Associate of Arts - Business Administration and Management
Central Piedmont Community College
Associate's Degree - Accounting
Universidad Adventista De Las Antillas