Mariela Saldana

• Supervised daily operations to ensure high standards of service and cleanliness.
• Trained new team members on food preparation and customer service techniques.
• Managed inventory levels and conducted regular quality checks on ingredients.
• Implemented efficient workflow processes to enhance team productivity during peak hours.
• Coordinated staff schedules to maintain optimal coverage and service efficiency.
• Resolved customer complaints promptly to maintain satisfaction and loyalty.
• Assisted in training new employees on shift operations.
• Verified that cash drawers contained correct amounts of money during opening and closing shifts.
• Resolved customer complaints promptly and professionally.
• Upheld company standards and compliance requirements for operations.

• Organized merchandise displays to enhance product visibility and customer engagement.
• Collaborated with team members to maintain a clean and safe work environment.
• Restocked shelves promptly to ensure product availability for customers and sales support.
• Provided superior customer service by responding promptly to inquiries and resolving customer complaints.
• Greeted store customers, offered assistance, and thanked each for patronage.

Handled front-of-house responsibilities, including taking orders in person and over the phone.
Managed stocking duties.
Prioritized customer satisfaction by addressing needs promptly.
Maintained cleanliness standards.
Assisted in food preparation by prepping sides and making entrées.

• Handled cash transactions and processed payments efficiently at register.
• Collaborated with team members to ensure timely order delivery during peak hours.
• Resolved customer complaints by providing prompt solutions and support.
• Trained new staff on service procedures and company policies effectively.
• Prepared food items according to company standards and safety guidelines.