MARIELENA CERVANTES
Shoe Palace
Tracy,CA
4
years of professional experience
Reliable and hardworking professional with experience in retail, warehouse, and customer service. Skilled in stocking merchandise, assisting customers, working in fast-paced environments, and collaborating with teams. Known for being dependable, organized, and committed to providing excellent service.
Work History
Member Service Representative / Presale Representative
1 Year 5 Months- Managed front desk operations, ensuring smooth member check-ins, addressing billing inquiries, and updating accounts.
- Managed front desk operations, member check-ins, billing inquiries, and account updates.
- Resolved member concerns and maintained accurate records to enhance customer satisfaction.
- Supported daily club operations in a fast-paced environment, contributing to overall service efficiency.
Sales Associate
4 Years 3 Months- Assisted customers with inquiries, stocked merchandise to ensure availability, organized displays to enhance product visibility, and processed transactions accurately to ensure customer satisfaction.
- Maintained a clean sales floor and collaborated with team to meet sales targets during high-volume periods.
- Delivered exceptional customer service, enhancing in-store experience and building customer loyalty.
- Assisted in inventory management, ensuring accurate stock levels and efficient replenishment processes.
- Developed product knowledge to effectively communicate features and benefits to customers.
Package Handler
7 Months- Loaded, unloaded, and sorted packages efficiently in fast-paced warehouse environment.
- Maintained high productivity while adhering to safety procedures and collaborating with team.
- Operated material handling equipment to ensure efficient package movement.
- Assured adherence to safety protocols during package sorting and loading operations.
- Collaborated with team members to optimize workflow and minimize delays.
Crew Member
3 Months- Prepared customer orders and restocked supplies to ensure smooth operations in fast-paced environment while maintaining food safety standards.
- Supervised daily operations, ensuring adherence to food safety and sanitation standards.
- Trained and mentored new crew members on operational procedures and customer service techniques.
- Collaborated with team members to optimize food preparation processes, enhancing service speed and quality.
Team Member
2 Months- Delivered customer service, ensured clean work areas, and facilitated team operations during busy shifts.
- Delivered exceptional customer service in fast-paced environment.
- Collaborated with team to ensure efficient food preparation and order fulfillment.
- Maintained cleanliness and organization of kitchen and dining areas.
Education
Medical Assistant - Medical Assistant Program
- Dean's List
- Student Mentor
High School Diploma
Skills
Customer Service
Sales techniques
Cash Handling & POS Systems
Sales Promotion
Product Management
Teamwork
Time Management
Attention to Detail
Reliable & Adaptable
ADDITIONAL STRENGTHS
- Strong work ethic
- Dependable and punctual
- Quick learner
- Excellent communication
- Able to perform physically demanding work
Timeline
Member Service Representative / Presale Representative
Crunch Fitness
03.2025 - CurrentRead More
Package Handler
FedEx Ground
09.2024 - 04.2025Read More
Crew Member
Chipotle Mexican Grill
12.2022 - 03.2023Read More
Sales Associate
Shoe Palace
05.2022 - CurrentRead More
Team Member
El Pollo Loco
02.2022 - 04.2022Read More
Carrington College
Medical Assistant from Medical Assistant Program
Read More
Tracy High School
High School Diploma
Read More