MARIELENA LOZOYA
CLEVELAND,TX
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
9
9
years of professional experience
Work History
Medical Receptionist
Houston Regional Gastroenterology
12.2022 - Current
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
REFERRAL COORDINATOR/CHECK OUT
HER HEALTHCARE
05.2017 - 05.2019
- Streamlined referral process by implementing efficient tracking and communication systems.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Enhanced patient satisfaction with timely coordination of referrals and appointments.
- Reduced wait times for specialist appointments by proactively identifying available slots and coordinating schedules.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Collaborated with medical staff to ensure appropriate referrals based on individual patient needs and insurance coverage.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
- Assisted in reducing overall healthcare costs by identifying cost-effective treatment options for patients requiring specialty care.
- Supported clinical team in managing complex cases through effective coordination of multiple referrals and appointments.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Developed comprehensive knowledge of insurance requirements, advocating for patients when necessary to secure approval for needed services.
- Improved departmental workflow by assisting colleagues with tasks such as appointment scheduling or insurance verification when needed.
- Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
- Assisted with staff training initiatives related to the referral process, sharing expertise gained from professional experience.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Processed referral requests from patients, doctors and other health care professionals.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Facilitated referrals to other healthcare providers and resources to bridge service gaps.
- Communicated with patients, ensuring that medical information was kept private.
FRONT DESK CHECK IN
CALVARY MEDICAL CLINIC
11.2015 - 05.2017
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
No Degree - Medical Assisting
Everest Institute
Houston, TX01.2011
High School Diploma -
Cleveland Highschool
Cleveland, TX05.2010
Skills
- Payment Collection
- Records Management
- Insurance Verification
- Letter Preparation
- Mail Management
- Medical Terminology
- HIPAA Compliance
- Medical Office Administration
- Referral Verification
- Records Maintenance
- Paperwork Coordination
- Computer Proficiency
- Telephone Etiquette
- HIPAA Guidelines
- Patient Scheduling
- Patient Relations
- Front Desk Operations
- Workflow Optimization
- Reminder Calls
- Appointment Setting
- Office Administration
- Professionalism
- Problem Solving
- Conflict Resolution
- Organizational Skills
- Attention to Detail
- Patient Registration
- Interpersonal Skills
- Time Management
- Medical Office Procedures
- Decision Making
- Adaptability
- Multitasking
- Customer Service
- Active Listening
- Documentation
- Microsoft Office
- Data Entry
- Patient Referral
- Flexible Schedule
Bilingual
English/Spanish
Languages
Spanish
Native or Bilingual
References
References available upon request.
Timeline
Medical Receptionist
Houston Regional Gastroenterology
12.2022 - Current
REFERRAL COORDINATOR/CHECK OUT
HER HEALTHCARE
05.2017 - 05.2019
FRONT DESK CHECK IN
CALVARY MEDICAL CLINIC
11.2015 - 05.2017
No Degree - Medical Assisting
Everest Institute
High School Diploma -
Cleveland Highschool
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