Marieli Castillo
Lawrence,MA
Summary
Detail-oriented career professional with a proven track record of success in managing multiple tasks simultaneously while ensuring the accuracy of all duties performed to guarantee compliance and satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
Metro by T-Mobile
07.2023 - Current
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Manager in Training
Snipes
06.2022 - 06.2023
- Greeted and assisted on the sales floor, ensuring exemplary customer service by delivering the ultimate experience.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Assisted with onboarding of new employees by providing training.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
Sales Associate
Expressions
04.2021 - 06.2022
- Meticulously handled POS systems transactions including debit, cash, exchanges and returns
- Happily guided customers through the process of successfully finding their ideal styles.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Education
Trade School -
Boston Career Institute
MA05.2024
High school -
Greater Lawrence Technical High School
MA01.2022
Skills
- Fluent English speaker
- Fluent Spanish speaker
- Customer service
- Merchandising
- HIPAA Compliance
- Pos system operation
- Typing proficiency
- Account updating
- Problem-solving
- Effective communication
- Computer skills
Certification
- OSHA 10-Hour Certification
- NHA Certification
Timeline
Sales Associate
Metro by T-Mobile
07.2023 - Current
Manager in Training
Snipes
06.2022 - 06.2023
Sales Associate
Expressions
04.2021 - 06.2022
Trade School -
Boston Career Institute
High school -
Greater Lawrence Technical High School
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