Marieli Gomez-Aviles
Crest Hill,IL
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist
Illinois Dermatology Institute
Hinsdale, IL
08.2021 - Current
- Greeted patients with a friendly approach.
- Performed data entry into computer systems to maintain accurate records of patient information.
- Answer incoming phone calls from patients and call center.
- Assist with scheduling appointments.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Assist patients with mobile check-ins.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Sent out certified letters.
- Handled front desk office supply needs.
- Head trainer for new employees for multiple offices.
Receptionist/Ophthalmic Assistant
West suburban eye center
Bolingbrook, IL
10.2020 - 08.2021
- Greeted patients and provided them with assistance.
- Scheduled appointments for clients, customers, and other visitors.
- Verified vision insurances.
- Fax patients' reports of exams.
- Collect insurance copays.
- Cross-trained as ophthalmic assistant to room patients and get medical history before being seen by the doctor.
- Conduct vision tests and dilate patients.
Office Receptionist
Naperville vision care
Naperville, IL
08.2019 - 07.2020
- Prepare patients for the doctor.
- Perform 'pretests' on patients (hot air balloon test, scans, air puff).
- Prepare patient files, answer phones, and schedule patients' appointments.
- Also learned how to pull up patient insurance and make sure patients are eligible for ocular services.
Lead Management
Third Party Pet
Naperville, IL
03.2019 - 05.2019
- Answer many incoming calls.
- Call customers who were interested in a specific breed of dog and go into detail about pricing of the dogs and everything that comes with them.
- Call to check up on puppy appointments.
Front End Supervisor
Ross Dress For Less
Bolingbrook, IL
01.2019 - 04.2019
- Provided excellent customer service by assisting customers with their needs or inquiries.
- Monitored cash register transactions to ensure accuracy and compliance with company policies.
- Coordinated with other departments to ensure smooth flow between receiving goods, stocking shelves, check out process.
- Maintained a clean front area.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained new employees in customer service techniques and store policies.
Cashier, Crew Trainer, Server
Buffalo Wild Wings
Bolingbrook, IL
08.2015 - 12.2018
- Answer phone calls with a proper greeting and make sure to take down and read back orders correctly.
- Ensure stations are fully stocked with the required supplies.
- Help new employees learn about POS system, food menu items, basic restaurant knowledge, and employee mannerisms.
- Handle cash transactions.
- Run food to the correct tables.
- Verified that customers were of legal age to purchase alcoholic beverages.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Cashier, Crew Trainer
Mcdonalds
Romeoville, IL
11.2013 - 08.2015
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Performed other duties as assigned by management.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Used suggestive selling techniques to promote add-on sales.
- Answered phone calls to assist customers with questions and orders.
- Counted and balanced cashier drawers.
Education
G.E.D -
Romeoville High School
Romeoville, IL01.2014
Skills
- Medical Scheduling
- Front Desk
- Medical Office Experience
- Multitask
- Quick learner
- Organizational skills
- Communication skills
- People skills
- Punctual
- Typing
- Time management
- Customer service
- Front desk
- Medical records
- Cash handling
- EMR systems
- Office experience
- Phone etiquette
- Medical receptionist
- HIPAA
Languages
Spanish
Professional
References
References available upon request.
Timeline
Front Desk Receptionist
Illinois Dermatology Institute
08.2021 - Current
Receptionist/Ophthalmic Assistant
West suburban eye center
10.2020 - 08.2021
Office Receptionist
Naperville vision care
08.2019 - 07.2020
Lead Management
Third Party Pet
03.2019 - 05.2019
Front End Supervisor
Ross Dress For Less
01.2019 - 04.2019
Cashier, Crew Trainer, Server
Buffalo Wild Wings
08.2015 - 12.2018
Cashier, Crew Trainer
Mcdonalds
11.2013 - 08.2015
G.E.D -
Romeoville High School
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