Marieli Valdez
Queens,NY
Summary
Highly adaptable individual bringing many years of experience in customer service roles. Motivated professional with well-developed skills in task prioritization and team leadership.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Pharmacist Assistant
Healthy Pharmacy
New York, NY
06.2014 - 09.2017
- Creating and maintaing patient files
- Placing orders for supplies and medications
- Operating Cash register
- Direct patient questions related to medication to pharmacist
Call Center Representative
Global Contact Services
Queens , NY
10.2017 - 12.2023
- Scheduled Access-A-Ride clients with their daily trips
- Attended regular training sessions on updates and changes within the industry or organization.
- Assist Clients in locating their vehicles through company GPS
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Team Member Representative
Planet Fitness
Queens, NY
03.2024 - Present
- Greet customers in a professional manner
- Set up and activated customer accounts.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered calls for questions and concerns.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Swept, mopped and vacuumed floors to ensure cleanliness.
Education
Some College (No Degree) - Certificate in Microsoft Office 365
Ace Institute of Technology
Skills
- Extensive years of customer service experience
- Proficient in MS office 365
- Fluent in Spanish
- Excellent Keyboarding skills
- Trained to take prescriptions
- Understanding HIPPAA regulations, OBRA laws
Certification
- Certificate in MS Word, Excel, Power Point, Accesss
- Certificate in Pharmacy Technician
Timeline
Team Member Representative
Planet Fitness
03.2024 - Present
Call Center Representative
Global Contact Services
10.2017 - 12.2023
Pharmacist Assistant
Healthy Pharmacy
06.2014 - 09.2017
Some College (No Degree) - Certificate in Microsoft Office 365
Ace Institute of Technology
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