Marielis Disla
NY
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 9 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
8
8
years of professional experience
Work History
Pull and Peel Cook
Hershey
01.2023 - Current
- Achieved cost efficiency by implementing effective budgeting and resource allocation strategies in the kitchen.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Enhanced teamwork within kitchen staff by fostering collaborative environment focused on meeting high standards of quality and efficiency.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
Production Supervisor
Tyson Foods
09.2021 - 05.2022
- Implemented safety protocols and conducted regular audits, achieving a reduction in workplace accidents and incidents.
- Assisted in the implementation of new systems or machinery upgrades for enhanced productivity and cost savings.
- Coordinated cross-functional teams during new product launches to ensure a seamless transition from design to manufacturing stages.
- Created an inclusive work culture that encouraged collaboration and open communication among staff members at all levels within the organization.
Administrative Support Associate/Social Work Department
Northwell Health Systems
09.2018 - 09.2021
- Acted as a liaison between departments to resolve operational issues effectively while maintaining positive relationships.
- Assisted in the development of departmental budgets, tracking expenses and identifying cost-saving opportunities.
- Developed strong working relationships with vendors, negotiating favorable terms for products and services.
- Enhanced team collaboration by creating an organized file system for easy access to important documents.
Airport Customer Service Agent
Delta Air Lines, Inc
09.2017 - 09.2020
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
- Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers.
- Received positive feedback from management for consistently meeting and exceeding performance goals in terms of customer satisfaction and efficiency.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Enhanced customer satisfaction by providing timely and accurate flight information.
- Assisted customers with special needs, offering personalized support throughout their travel experience.
Patient Financial Counselor
Optum 360
09.2016 - 09.2018
- Reduced hospital bad debt through proactive communication with patients about their financial responsibilities.
- Managed sensitive patient information with utmost discretion, adhering to all HIPAA guidelines.
- Increased patient confidence in the billing process by providing clear explanations of insurance benefits and coverage limitations.
- Maintained up-to-date knowledge on evolving healthcare regulations, sharing insights with colleagues for continuous improvement.
- Enhanced patient satisfaction by effectively explaining financial options and answering billing inquiries.
- Assisted with policy development and implementation, ensuring alignment with state and federal regulations for Medicaid programs.
- Contributed to departmental goals by consistently meeting or surpassing individual productivity targets and deadlines.
- Resolved complex cases requiring special attention or escalated intervention, demonstrating problem-solving abilities under pressure.
- Reduced errors in Medicaid eligibility determinations through thorough case analysis and accurate data entry.
Education
Associate of Arts - Airframe And Powerplant
Vaughn College
Queens, NY 05.2001 -
High School Diploma -
Harry Van Arsdale High School
Brooklyn, NY 05.2001 -
Skills
Office Administration
Expense Tracking
Calendar Management
Verbal Communication
Financial Counseling
Asset Allocation
Professional relationship building
Wealth Management
Data Collection
Call Management
Microsoft
Epic
Leadership
References
REFERENCES WILL BE FURNISHED UPON REQUEST
Timeline
Pull and Peel Cook
Hershey
01.2023 - Current
Production Supervisor
Tyson Foods
09.2021 - 05.2022
Administrative Support Associate/Social Work Department
Northwell Health Systems
09.2018 - 09.2021
Airport Customer Service Agent
Delta Air Lines, Inc
09.2017 - 09.2020
Patient Financial Counselor
Optum 360
09.2016 - 09.2018
Associate of Arts - Airframe And Powerplant
Vaughn College
05.2001 -
High School Diploma -
Harry Van Arsdale High School
05.2001 -