MARIELIS VAZQUEZ TRUJILLO
GRAHAM,NC
Summary
Certified Ophthalmic professional with strong expertise in patient care, diagnostic testing, and clinical procedures. Adept at collaborating with medical teams to ensure optimal patient outcomes. Reliable, adaptable, and results-driven with focus on precision and patient satisfaction. Skilled in maintaining high standards in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Certified Ophthalmic Assistant, COA
Duke Eye Center-South Durham
Durham, NC
04.2019 - 05.2025
- Assisted in patient examinations and procedures, ensuring comfort and efficiency.
- Performed preliminary testing including visual acuity and tonometry to support diagnostic processes.
- Managed appointment scheduling, optimizing patient flow and reducing wait times.
- Educated patients on eye care procedures, enhancing understanding and compliance with treatment plans.
- Collaborated with ophthalmologists to prepare exam rooms and maintain medical equipment standards.
- Documented patient information accurately in electronic health records, improving data reliability for clinical decisions.
- Trained new staff on office protocols and equipment usage, fostering a knowledgeable team environment.
- Implemented process improvements that enhanced operational efficiency within the clinic's workflow.
- Facilitated effective communication between patients and medical staff, acting as a liaison when needed.
- Conducted visual field testing for early detection of glaucoma, enabling timely intervention and treatment.
- Safeguarded patient privacy, adhering to HIPAA regulations while handling sensitive information.
- Ensured patient safety, conducting thorough sterilization of ophthalmic instruments and equipment.
- Obtained optical pressures, checked visual acuities and administered slit lamp exams to identify issues.
- Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.
Patient Service Associate
Duke Medical Center / Duke Eye Center South Durham
Durham, NC
11.2015 - 01.2019
- Facilitated patient scheduling and appointment management for efficient clinic operations.
- Coordinated communication between patients, physicians, and staff to enhance service delivery.
- Assisted in verifying patient insurance information, ensuring accurate billing processes.
- Streamlined patient check-in procedures, reducing wait times and improving satisfaction.
- Trained new staff on administrative procedures and electronic health record systems.
- Promoted a welcoming atmosphere by greeting patients upon arrival, quickly addressing their needs, and answering questions clearly.
- Assisted patients with insurance verification, ensuring accurate billing and prompt payment processing.
- Maintained confidentiality by properly handling sensitive patient information in accordance with HIPAA guidelines.
- Managed multiple phone lines, addressing patient inquiries and directing calls to appropriate departments as needed.
- Handled cash transactions accurately while managing the daily collection of copays, deductibles, or other fees from patients at the time of service.
Customer Service Manager
Auto Spa
07.2015 - 09.2018
- Led the staff of 20-30 personnel, in offering quality services while increasing Spa profits
- Monitored and organized the employees’ work schedules, taking seasonality and peak times into account
- Used excellent problem-solving and communication abilities to recommend a process improvement that would improve service quality
- Maintained personal efficiency and quality levels that make it possible to provide excellent service to the customers
- Managed and participated in all financial functions within the company, including accounting, payroll, deposits, expenses, and acquisitions
- Participated in the review and improvement of processes, practices, structures, and services that have a significant effect on performance, customer satisfaction
Processing Assistant
Department of Social Services
Durham, NC
08.2014 - 07.2015
- Performed a variety of functions that include reception, agency-wide switchboard, one on one customer services, and other general administrative tasks
- Helped to drive a positive customer experience through establishing relationships, demonstrating empathy, and addressing their needs
- Presented clients with information about programs and community resources
- Registered the client in the database, scheduled and confirmed appointments
- Notified social workers and or case managers of registered customers
- Planned, developed, organized, implement, and direct the day-to-day operations, programs, and activities to ensure compliance, efficiency, and client satisfaction
- Input recertification relating to Medicaid, Food and Nutrition Services, and Work First in NCFAST System
- Utilized strong problem solving and communication skills to suggest a change in workflow to increase the efficiency of service
CNA/MedTech
Oaks of Alamance
Burlington, NC
01.2013 - 01.2014
- Medical Technician (Supervisor in Charge)
- Planned, developed, organized, provided, and executed individualized therapy programs
- Provided for activities of daily living by assisting with serving meals, feeding patients, ambulating, turning, and positioning patients
- Provided medical services such as checking vital signs and administering medication
- Helped patients with personal hygiene and care such as bathing, grooming, and dressing
- Responsible for identifying, preparing, implementing, coordinating, monitoring, and evaluating the health needs of the client
- Provided close patient observation to ensure comfort and safety of patients, notified registered nurse of changes in condition
- Assisted with clerical work such as answering phones, entering data, and maintaining medical records
- Administered medications and insulin as directed per Doctor’s orders, following the 6 Rights of Medication Administration
Education
Certified Ophthalmic Assistant, COA -
JCHAPO
Durham, NC04.2019
Certified Medical Interpreter - undefined
Duke University
Durham, NC05.2018
Certified Nursing Assistant - undefined
Alamance Community College
Haw River, NC05.2012
Skills
- Ophthalmic terminology
- Surgical assisting
- Visual field testing
- Motivation and initiative
- Ophthalmic imaging
- Prescription verification
- Patient scheduling
- Phoropter operation
- Corneal topography
- Retinoscopy expertise
- Medical history taking
- Refractive error measurement
- Color vision testing
- Ocular motility assessment
- Slit-lamp biomicroscopy
- Eye pressure monitoring
- Ophthalmic scribe
- Medication administration
- Medical history documentation
- Minor surgery assistance
- Analytical thinking
- Infection control
- Self motivation
CORE COMPETENCIES
- Full Bilingual (English-Spanish)
- Office Management
- Performance Improvement
- Training & Developmental Skills
- Written Correspondence
- Procedure Development/Refinement
- Electronic Charting
- Team Leadership
- Quality Patient Care
- Customer Service
- Effective Communication
- Critical Thinking
- Time Management
- Service Orientation
- Continuous Improvements
- Organizational Skills
- Problem Analysis and Resolution
Languages
Spanish
Native or Bilingual
Timeline
Certified Ophthalmic Assistant, COA
Duke Eye Center-South Durham
04.2019 - 05.2025
Patient Service Associate
Duke Medical Center / Duke Eye Center South Durham
11.2015 - 01.2019
Customer Service Manager
Auto Spa
07.2015 - 09.2018
Processing Assistant
Department of Social Services
08.2014 - 07.2015
CNA/MedTech
Oaks of Alamance
01.2013 - 01.2014
Certified Medical Interpreter - undefined
Duke University
Certified Nursing Assistant - undefined
Alamance Community College
Certified Ophthalmic Assistant, COA -
JCHAPO