Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marielis Ventura

Tampa,Fl

Summary

As a highly motivated individual, I am seeking a challenging and rewarding position that allows me to utilize my exceptional communication skills and strong work diligence. With a proven track record of achieving goals and exceeding expectations, I am confident in my ability to thrive in any professional setting.

I possess excellent interpersonal skills and have a natural ability to connect with people from all walks of life. Whether it's communicating with clients, colleagues, or management, I have a talent for conveying complex ideas in a clear and concise manner.

My strong work ethic and attention to detail enable me to tackle any task with precision and efficiency. I am a quick learner who is always eager to take on new challenges and expand my skillset.

As a team player, I believe in fostering a collaborative and inclusive work environment that encourages creativity and innovation. I understand the importance of effective communication and teamwork in achieving organizational goals and exceeding expectations.

Overall, I am a dedicated and enthusiastic individual who is passionate about making a positive impact in any organization I am a part of. I am excited about the opportunity to bring my skills and experience to a dynamic and rewarding position where I can make a valuable contribution to the success of the organization.

Overview

8
8
years of professional experience

Work History

Business Development Representative

VSA Prospecting
05.2021 - Current
  • Networked among local business and community organizations to develop leads and generate business.
  • Maintained updated records in CRM to meet requirements of sales team and GDPR regulations.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Set appointments with salespeople and potential customers.
  • Acted as first point of contact and set appointments for prospective clients.
  • Researched and identified opportunities for account growth, account penetration and market expansion.

Customer Service Representative

Wipro Limited
03.2019 - 05.2021
  • Researches assistance requested and consistently provides accurate information to resolve internal and external member and provider inquiries via verbal and written communications through all channels including phone, email, web portal.
  • Educates customers and dental professionals on eligibility, benefits, claims payment, and authorizations
  • Provides direction on the usage and benefits of self-service tools
  • Assist members on gaining access to care by locating a network dentist or assignment to a primary care dentist
  • Appropriately routes inquiries to the necessary departments or individuals when resolution of the inquiry is beyond the span of control of this role
  • Other duties as assigned
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Seasonal Customer Service Rep

Carhartt
10.2018 - 02.2019
  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods and tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies


Sales Associate

Children Place
01.2016 - 06.2018
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.

Education

Cosmetology License -

Empire Beauty School
Tampa, FL
2020

High School Diploma -

Career Link
2017

Skills

  • Salesforce experience
  • Retail Sales Customer Service
  • Microsoft Word
  • Credit Card Payment Processing
  • Order Fulfillment
  • Typing Proficiency
  • Microsoft PowerPoint
  • Critical Thinking

Languages

Spanish
Professional Working

Timeline

Business Development Representative

VSA Prospecting
05.2021 - Current

Customer Service Representative

Wipro Limited
03.2019 - 05.2021

Seasonal Customer Service Rep

Carhartt
10.2018 - 02.2019

Sales Associate

Children Place
01.2016 - 06.2018

Cosmetology License -

Empire Beauty School

High School Diploma -

Career Link
Marielis Ventura