Summary
Overview
Work History
Education
Skills
Professional Highlights
Languages
Timeline
Generic

Marielisa Rivero Rotundo

Miami,FL

Summary

Leader experienced in talent acquisition, employee relations and performance management. Skilled in utilizing data to push strategic initiatives and culturally agile, having worked with companies in the U.S., Latin America, and remotely across time zones. Known for leading high-impact projects, automating onboarding systems, and delivering growth-focused training for team members to further company goals.

Overview

6
6
years of professional experience

Work History

Marketing Consultant

D&V Consulting Services
06.2024 - Current
  • Provided executive support to senior consultants by optimizing their funnel experience of client onboarding by 85% by automating all the process.
  • Built and implemented a streamlined CRM system to manage customer relationships and team collaboration by creating the structure of landing pages and forms for clients, and documented the process.
  • Leveraged database to develop target brand marketing programs.

Customer Service Representative

Edible Arrangements
06.2023 - 08.2024
  • Delivered high-level customer service support, responding to inquiries and resolving issues promptly using the sales software Netsolace.
  • Collaborated with the Brand Manager to tackle customer complaints around business logistics from 13% to 6%
  • Created and maintained detailed database to develop promotional sales.
  • Identified and resolved discrepancies and errors in customer accounts.

Marketing Consultant

Independent
09.2021 - 05.2023
  • Prepared company manuals of procedures, report templates, onboarding dashboards, and guides on what is expected of each position within their business to improve productivity and to document and digitalize 100% of the experience.
  • Developed plans of improvement and growth by implementing goals in the timeframe of 3, 6, and 12 years for small women-owned businesses.
  • Designed and led boutique training sessions for women entrepreneurs focused on business growth, delegation, and talent acquisition, empowering 42 women in the process.
  • Tracked trade show expenses to maintain budget.
  • Researched and evaluated potential new markets and products.

Client Relationship Manager

Gillet Couto Consulting
01.2019 - 09.2021
  • Coordinated domestic and international events for up to 300 attendees, managing logistics, vendor relationships, training agenda, and follow-up communications.
  • Acted as liaison between the company and the executive team in the HR Department, focused on training and career development using Kolbe assessments and Everything DiSC, ensuring smooth event execution in Miami, Santo Domingo, and Panama City with a client satisfaction of 5 stars and an attendance rate of 96%.
  • Trained two new team members in operational procedures and branding standards, and guided them in the process of event management and client relations, with a specialization in training logistics.

Process Consultant

Occultu Media
01.2019 - 06.2021
  • Designed the brand manual and created a project management system.
  • Created the onboarding process and welcome material for new team members to solidify the brand culture and align them with their job positions.
  • Organized training for career development in the areas of copywriting, personal branding, and project management for team members with 100% attendance rate.

Education

Bachelor of Public Accounting -

Universidad Bicentenaria de Aragua

Skills

  • Native in English and Spanish
  • Sales Team Development
  • CRM Implementation
  • Client Onboarding
  • Project Management
  • Event Management
  • Documentation and Reporting
  • Process improvement
  • Engaging presentation skills
  • Technical Communication
  • Process Documentation
  • Systematization
  • Flexible problem-solving
  • Willingness to Travel

Professional Highlights

  • Reduced service complaints by 54% through improved training and CRM system feedback loops.
  • Led event logistics for international conferences with 300+ attendees and a 96% attendance rate.
  • Designed and delivered boutique training sessions, empowering 42 women entrepreneurs.
  • Automated client onboarding process, reducing manual input by 85% and improving client response times.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
Italian
Professional Working

Timeline

Marketing Consultant

D&V Consulting Services
06.2024 - Current

Customer Service Representative

Edible Arrangements
06.2023 - 08.2024

Marketing Consultant

Independent
09.2021 - 05.2023

Client Relationship Manager

Gillet Couto Consulting
01.2019 - 09.2021

Process Consultant

Occultu Media
01.2019 - 06.2021

Bachelor of Public Accounting -

Universidad Bicentenaria de Aragua

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