MARIEL ISSA PAJELA-ERICKSON
ADDISON
Summary
With almost a decade in hotel management and restaurant operations, I've excelled in luxury hospitality, combining expertise in marketing, guest services, and operational leadership. Starting in culinary roles, I transitioned to hotel operations, optimizing strategies for prestigious establishments. My strengths lie in delivering exceptional guest experiences and driving financial success through innovative marketing and personalize approaches.
Overview
8
8
years of professional experience
Work History
Consultant Manager (Part-Time)
Triumphs Espresso And Whiskey
01.2023 - 10.2023
- Boosted client revenue by identifying opportunities for cost reduction and operational improvements
- Developed successful marketing campaigns for promotional events, driving increased foot traffic to the restaurant
- Streamlined communication between kitchen staff, servers, and management to improve overall team cohesion
- Assisted in recruitment efforts by developing job descriptions, interviewing candidates, and evaluating potential hires for fit within the organization''s culture
- Facilitated employee training sessions on topics such as food safety, customer service techniques, and conflict resolution strategies
F&B J1 Program
Hotel Vin, Autograph Collection
04.2022 - 04.2023
- Assisting in planning and supervising the service of food and beverage items for each event
- Implementing complete knowledge of all departmental policies and service procedures
- Performing daily walk-throughs to ensure compliance with the hotel's operating standards
- Assisting with P&L meetings, weekly scheduling, trainings, inventories, and daily incident reports
F&B Service Leader
Shangri-la at The Fort, BGC
06.2019 - 12.2020
- Officer in charge in absence of Manager
- Assisted in developing marketing strategies/concepts including social media marketing
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem
- Trained new and existing servers/bartenders on wine pairings and cocktail construction
Beverage Server/Bartender
Shangri-la at The Fort, BGC
06.2018 - 06.2019
- Developed rapport with regular customers, fostering loyalty and repeat business
- Implemented effective time-management strategies to minimize wait times for guests during busy periods
- Increased sales significantly by upselling higher-end products to customers
- Created alternate beverage concepts and menus
- Oversaw monthly inventories and orders
Barista Manager
Need Coffee & Clean Beach
06.2017 - 05.2018
- Elevated overall store atmosphere with attention to detail in visual merchandising displays that showcased featured products effectively
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business
- Collaborated with cafe management to design and implement promotional strategies for cafe items
- Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing
Server and Cook
Alpenhoff Lodge
06.2016 - 02.2017
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships
- Maximized table turnover rate by efficiently managing reservations and seating arrangements
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions
Culinary Intern
Four Seasons Resorts & Residences
06.2015 - 05.2016
- Worked closely with the executive and sous chef in perfecting new menu items and daily specials
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines
- Contributed to a positive team environment by collaborating with fellow interns on group projects, menu, and event planning
- Enhanced culinary skills by assisting in the preparation of various dishes under the guidance of our executive and sous chefs
Education
Bachelor of Science in Hotel, Restaurant, And Institution Management -
DE LA SALLE- College of St. Benilde
Skills
- Project Management
- Adaptability
- Strategic Planning
- Market Research
- Training and Development
- Cross-functional Collaboration
- Conflict Resolution
- Client Relationship Management
Personal Background
I began working in the hotel industry while in university as a hospitality student who majored in culinary arts. I've gained tremendous knowledge and skill while working for upscale luxury hotels in the Philippines and the US by being exposed first-hand to food and beverage positions. It is my ultimate goal to attain the position of Food and Beverage Director in an international luxury hotel and to be able to mentor the next generation of hoteliers.
Work Certificates
Shangri-La Care 1- Shangri-La Hospitality
Shangri-La Care 2- Delighting &
Engaging Guests
Shangri-La Care 3- Taking Ownership
Shangri-La Care 4- Handing Complaints
& Recovery
(Training & certificates upon request)
References
- Michael Goralski, Executive Chef/Four Seasons, Michael.Goralski@fourseasons.com, +1 602 312 2510
- Alexandre Renoue, Beverage Manager/Four Seasons, Alexandre.renoue@fourseasons.com, +91 865 564 2385
- Dicky Hartono, Beverage Manager/Shangri-la at the Fort, dicky.hartono@hotmail.com, +6 681 157 9967
- Dumar Guzman, Restaurant Manager/Hotel Vin, Dguzman@hotelvin.com, +1 789 282 9659
- Sussanah Olide, Triumphs Espresso & Whiskey, Olidesusannah@gmail.com, +1 469 360 8801
Timeline
Consultant Manager (Part-Time)
Triumphs Espresso And Whiskey
01.2023 - 10.2023
F&B J1 Program
Hotel Vin, Autograph Collection
04.2022 - 04.2023
F&B Service Leader
Shangri-la at The Fort, BGC
06.2019 - 12.2020
Beverage Server/Bartender
Shangri-la at The Fort, BGC
06.2018 - 06.2019
Barista Manager
Need Coffee & Clean Beach
06.2017 - 05.2018
Server and Cook
Alpenhoff Lodge
06.2016 - 02.2017
Culinary Intern
Four Seasons Resorts & Residences
06.2015 - 05.2016
Bachelor of Science in Hotel, Restaurant, And Institution Management -
DE LA SALLE- College of St. Benilde
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