Mariella Benitez
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Compass Group USA / Restaurant Associates (@ BOA )
03.2009 - 10.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Received payment by cash or credit card .
- Preformed opening and closing functioning .
Receptionist /Accounting Bookkeeper
Morton Williams Supermarket
02.2002 - 12.2008
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Reconciled and balanced accounts .
- Maintained company books including A/P , A/R .
- Maintained a sufficient record of office supplies.
- Maintained a filing system and filed all letters , invoices .
- Printed and did payroll of at least 500 employees .
Cashier
D'Agostino Supermarket
05.2001 - 11.2004
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Cashier
Morton Williams Supermarket
01.2001 - 09.2002
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
GED -
Bronx Community College of The City University of New York
The Bronx, NY05.2004
Skills
- Customer Service
- Money handling abilities
- Office equipment proficiency
- Payment Processing
- Consultative Sales
- Paperwork Processing
- Filing
- Call Center Operations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Compass Group USA / Restaurant Associates (@ BOA )
03.2009 - 10.2015
Receptionist /Accounting Bookkeeper
Morton Williams Supermarket
02.2002 - 12.2008
Cashier
D'Agostino Supermarket
05.2001 - 11.2004
Cashier
Morton Williams Supermarket
01.2001 - 09.2002
GED -
Bronx Community College of The City University of New York
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