Mariella De Fiore
Ozone Park,NY
Summary
Results-oriented professional with a strong background in diverse experiences and education. Excels in challenging environments and seeks opportunities for professional growth and advancement.
Overview
9
9
years of professional experience
Work History
Stock Room Associate
The Plaza Hotel
New York, NY
01.2024 - Current
- Demonstrated flexibility in adapting to changing store needs or priorities, willingly taking on additional responsibilities as needed to support overall operations.
- Operated efficiently under pressure during busy seasons, prioritizing tasks effectively while maintaining a strong commitment to detail-oriented work.
- Maintained accurate inventory records, ensuring timely replenishment of stock and preventing product shortages.
- Checked numbers manually and used hand-held equipment to locate products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted with inventory receiving process, inspecting incoming deliveries for accuracy, quality control issues, or signs of tampering before entering them into the system.
- Reduced stock discrepancies by conducting regular audits and reconciling physical inventory with system data.
- Led a team of stock room associates, providing training and guidance on best practices for handling merchandise and maintaining cleanliness standards.
- Shipped orders within the United States and globally
- Use shiprush and yellow dog
Sales Associate/ Cashier
The Plaza Hotel
New York, NY
10.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Handle global shipping
- Use ship rush
Home Attendant
Edison Home Health
Brooklyn, NY
02.2023 - 07.2023
- Housekeeping, such as vacuuming or doing laundry
- Cooking meals
- Grocery shopping
- Reporting to nurses about patient's health status
- Teaching patient self-care skills
Client Relation Coordinator
International Alumni Association
Long Island City, NY
09.2017 - 03.2020
Key Holder
Loft
Manhattan, NY
05.2017 - 08.2017
Sales Representative Team Leader
Macys
New York, NY
01.2016 - 03.2017
- Customer service skills to listen to the concerns of a customer and be able to address their needs
- Interpersonal skills to work with a wide variety of people each day, build relationships and network
- Maintained relationships with clients and key personnel within customers companies
- Conducted business reviews to ensure clients are satisfied
- Created webpages
- Responded to emails
- Send out invoices
- Conducted interviews
Cashier
Zara
Manhattan, NY
10.2015 - 12.2016
- Maintained visually appealing and effective displays for the entire store
- Balanced the needs of multiple customer's simultaneously in a fast-paced retail environment
- Replenished floor stock and processed shipments to ensure product availability for customers
- Operated a cash register
- Demonstrated that customers come first by serving them with a sense of urgency
- Built customer confidence by actively listening to their concerns and giving appropriate feedback
- Kept current on market and product trends to effectively answer customer questions
Education
Math And Science -
LaGuardia Community College
Long Island City, NY01.2008
Skills
- Fast paced worker
- Excel
- PowerPoints
- Team Player
- Client Relations
- Sales Expertise
- Retail Sales Customer Service
- Adaptive Team Player
- Calm and Professional Under Pressure
Timeline
Stock Room Associate
The Plaza Hotel
01.2024 - Current
Sales Associate/ Cashier
The Plaza Hotel
10.2023 - Current
Home Attendant
Edison Home Health
02.2023 - 07.2023
Client Relation Coordinator
International Alumni Association
09.2017 - 03.2020
Key Holder
Loft
05.2017 - 08.2017
Sales Representative Team Leader
Macys
01.2016 - 03.2017
Cashier
Zara
10.2015 - 12.2016
Math And Science -
LaGuardia Community College