Mariella Ortuno
Arlington
Summary
Customer service–focused catering support professional with experience in high-volume stadium events, guest hospitality, and team coordination. Skilled in event setup, suite service assistance, translating for team members, and training new staff. Dedicated to helping operations run smoothly and ensuring a positive experience for guests and coworkers.
Overview
6
6
years of professional experience
Work History
Server
Saltgrass Steakhouse
03.2025 - Current
- - Provide friendly and efficient table service in a fast-paced dining environment.
- - Communicate menu offerings clearly and assist guests in selecting meals.
- - Manage multiple tables while maintaining accuracy and professionalism.
- - Collaborate with kitchen and support staff to ensure timely food delivery and service quality.
Server & Catering Support
Delaware North | Globe Life Field
01.2021 - Current
- - Assist with catering setup and breakdown for premium clubs, suites, and large event spaces.
- - Provide support to servers and catering staff to ensure timely and accurate food and beverage service.
- - Restock supplies, monitor product levels, and communicate needs to supervisors.
- - Help maintain cleanliness and organization of catering stations and service areas.
- - Assist in hospitality support during VIP and special events.
- - Work closely with teammates and supervisors to keep operations running smoothly.
- - Translate instructions and assist Spanish-speaking employees.
- - Train and mentor new team members on setup routines, suite service expectations, and event flow.
Client Experience & Social Media Coordinator
Hair Revival Studio
02.2024 - 2025
- - Managed client scheduling, appointment confirmations, and service coordination.
- - Oversaw salon social media presence by planning, creating, and publishing branded digital content.
- - Engaged with clientele online and in-person, enhancing overall client experience and retention.
- - Processed payments, welcomed clients, and supported stylists to ensure smooth daily operations.
Remote Customer Service Representative
Villa Soledad B&B
01.2020 - 01.2023
- - Managed guest reservations and inquiries through phone and email, ensuring prompt and professional communication.
- - Processed bookings and maintained accurate records using Airbnb platform, Microsoft Word, and Excel.
- - Resolved guest concerns and accommodation requests with patience, clarity, and attention to detail.
- - Supported daily guest experience operations remotely, contributing to a positive and welcoming environment.
Education
Associate of Science - Criminal Justice
Collin College
12-2023
Skills
- Bilingual (English & Spanish)
- Tech Savvy
- Fast Learner
- Customer Service
- Catering Support
- Suite & Event Service
- Team Communication
- POS & Inventory Systems
- Strong work ethic
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Saltgrass Steakhouse
03.2025 - Current
Client Experience & Social Media Coordinator
Hair Revival Studio
02.2024 - 2025
Server & Catering Support
Delaware North | Globe Life Field
01.2021 - Current
Remote Customer Service Representative
Villa Soledad B&B
01.2020 - 01.2023
Associate of Science - Criminal Justice
Collin College