MARIELLA PANCHO
Hackensack,NJ
Summary
Detail-oriented and goal-driven professional with a solid background in customer service and administrative support. Known for enhancing customer retention through excellent communication and personalized service. Demonstrates a strong ability to manage data with accuracy and efficiency while thriving in team-oriented environments. Committed to delivering high-quality work and contributing to the achievement of organizational goals.
Overview
5
5
years of professional experience
Work History
Physical Therapy Aide
Ivy Rehab
2023.08 - 2024.07
- Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.
- Enhanced patient comfort and safety by setting up equipment, preparing treatment areas, and positioning patients as needed.
- Optimized scheduling efficiency through coordination with administrative staff members, minimizing appointment conflicts for both therapists and patients.
- Contributed to positive patient outcomes by closely monitoring progress and providing timely updates to supervising therapists.
Physical Therapy Aide
Orthosport and Spine Physical Therapy
2020.01 - 2023.02
- Performed various task both administrative and billing.
- Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.
- Enhanced patient comfort and safety by setting up equipment, preparing treatment areas, and positioning patients as needed.
- Optimized scheduling efficiency through coordination with administrative staff members, minimizing appointment conflicts for both therapists and patients.
Guest Advocate
TARGET
2019.09 - 2021.01
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
- Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
- Maintained a clean and inviting store environment, contributing to a pleasant shopping experience for guests.
Cashier
SHOPRITE
2019.06 - 2020.03
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Associate Degree: BA Administration, Bookkeeping -
AMA Computer Learning Center
Bookkeeping short course -
Penn Foster
Medical coding -
AAPC
12.2024
Skills
- Excellent Communication
- Customer Service
- Detail Oriented
- Computer Skills
- Problem-Solving
- Data inputting
- Cash Handling
- Maintaining filing systems
- Appointment Scheduling
- Teamwork and Collaboration
Timeline
Physical Therapy Aide
Ivy Rehab
2023.08 - 2024.07
Physical Therapy Aide
Orthosport and Spine Physical Therapy
2020.01 - 2023.02
Guest Advocate
TARGET
2019.09 - 2021.01
Cashier
SHOPRITE
2019.06 - 2020.03
Associate Degree: BA Administration, Bookkeeping -
AMA Computer Learning Center
Bookkeeping short course -
Penn Foster
Medical coding -
AAPC
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