Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Work Preference
Timeline
Generic

MARIELLA RAQUEL

Houston

Summary

Showcasing a robust background in administrative roles, including significant expertise in calendar management, travel arrangements, and event coordination. Demonstrates a visionary approach to leveraging CRM tools, MS Office Suite, and Excel Spreadsheets, underpinned by a strong foundation in clerical support and human resources management. Poised to drive future business success through innovative strategies and a commitment to excellence in customer relations and operational efficiency.

Professional with background in customer service, ready to create welcoming experiences for all visitors. Skilled in communication, conflict resolution, and maintaining positive environment. Reliable team player who adapts to changing demands and consistently delivers results. Known for friendly demeanor, strong organizational abilities, and commitment to enhancing guest satisfaction.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Greeter

Equinox
08.2024 - Current
  • Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
  • Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
  • Answered customer questions and pointed individuals in right directions.
  • Provided friendly, attentive service throughout peak times for responsive customer care.
  • Exhibited exceptional multitasking abilities by managing various tasks such as greeting guests, answering questions, and directing traffic simultaneously.
  • Helped create an enjoyable environment for customers by engaging in friendly conversation while they waited in line.
  • Maintained clean, organized environments for presentable front-of-house areas.
  • Coordinated with other staff members to ensure proper coverage of entrances during breaks or shift changes.
  • Quickly resolved guest issues or complaints, demonstrating excellent problem-solving skills and professionalism.
  • Contributed to team efforts by accomplishing related tasks as needed, ensuring operational efficiency.

Data entry and reporting funds

United Way
08.2023 - 03.2024
  • Work on software like salesforce, excel, omatic, Sharepoint, and more
  • Adapted quickly to changes in workflow while staying focused on completing projects efficiently
  • Effectively managed multiple tasks simultaneously while maintaining attention to detail
  • Demonstrated ability to quickly learn new processes and procedures
  • Successfully worked independently or as part of a team to complete assignments on schedule
  • Proficiently used Microsoft Office programs including Word, Excel, and PowerPoint
  • Gained experience troubleshooting computer hardware and software issues
  • Created reports using databases; organized data into meaningful tables and charts
  • Performed data entry accurately for various departments within the organization
  • Streamlined data entry processes, enhancing efficiency in funds reporting

CEO's Assistant

The Centerverse
03.2020 - 08.2022
  • Tracked project milestones using task management systems such as Trello or Asana
  • Developed strong relationships with vendors, suppliers, customers, and partners
  • Utilized Microsoft Excel spreadsheets to generate reports on sales performance
  • Actively listened during conversations between executives in order to take actionable items away from them
  • Responded promptly to inquiries from internal or external stakeholders
  • Collaborated with other departments to coordinate workflow processes across teams
  • Created databases of customer information utilizing Microsoft Access software
  • Assisted in developing marketing campaigns for new products or services
  • Streamlined document preparation process, enhancing team productivity by 25%

Receptionist

The Tox
02.2022 - 04.2022
  • Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions
  • Delivered accurate phone messages to personnel with legibly written call-back numbers and names
  • Provided typing, word processing, and clerical support and assisted with special projects
  • Followed scheduling guidelines to maximize efficiency when booking meetings or external events
  • Answered phones professionally in accordance with organizational protocols
  • Monitored office supplies inventory and placed orders when necessary
  • Provided superior customer service by responding to inquiries in an efficient and friendly manner
  • Maintained meticulous records, contributing to improved data management and operational efficiency
  • Implemented a new scheduling system, reducing wait times and improving service delivery

Receptionist

Empire Title
02.2021 - 03.2021
  • Provided typing, word processing, and clerical support and assisted with special projects
  • Delivered accurate phone messages to personnel with legibly written call-back numbers and names
  • Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions
  • Created detailed spreadsheets using Excel to track visitor information and other data related to reception duties
  • Managed daily calendar appointments for staff members
  • Maintained office and faculty supplies to keep optimum stock on hand
  • Followed scheduling guidelines to maximize efficiency when booking meetings or external events
  • Assisted in resolving customer complaints and disputes
  • Displayed pleasant and professional voice and demeanor, positively representing organization
  • Used sign-in sheets and other check-in procedures to track visitors on premises
  • Performed light bookkeeping tasks such as entering data into accounting software programs or tracking expenses

Sales Associate

Hello Fox River Oaks District
06.2020 - 10.2020
  • Operated cash register and POS to handle purchases, refunds, and exchanges for customers
  • Encouraged customers to make additional purchases and suggested relevant items
  • Met merchandising standards by keeping store stocked and products faced
  • Operated cash register and POS to process sales transactions and handle payments
  • Supported marketing initiatives by distributing promotional materials in store
  • Engaged with guests to understand and anticipate customer service needs
  • Promoted visual presentation standards by keeping store replenished
  • Cultivated relationships with new and existing customers to drive sales
  • Maintained up-to-date knowledge of store policies regarding payments, returns, exchanges and security practices
  • Boosted store revenue by actively promoting additional items, enhancing customer purchases

Model

Jmulan Agency
09.2017 - 01.2020
  • Maintained a positive attitude and excellent work ethic while interacting with clients, photographers, and other models
  • Developed an extensive portfolio of modeling work that showcased a range of styles and looks
  • Worked with hair and makeup artists to prepare for photoshoots or runway shows
  • Sat down for interviews with fashion journalists to discuss new trends or designs
  • Demonstrated an ability to quickly learn new concepts and poses to fit the needs of the project
  • Participated in photoshoots for advertisements, magazines and other promotional materials

Sales Associate

Brandy Melville
04.2017 - 10.2017
  • Met merchandising standards by keeping store stocked and products faced
  • Encouraged customers to make additional purchases and suggested relevant items
  • Operated cash register and POS to handle purchases, refunds, and exchanges for customers
  • Established a positive rapport with customers by delivering friendly, personalized service
  • Developed an in-depth understanding of the product line and was able to effectively communicate features and benefits to customers
  • Operated cash register and POS to process sales transactions and handle payments

Guest Service Associate

Top Gulf
01.2017 - 03.2017
  • Implemented strategies to reduce wait times at checkout counters during busy periods
  • Organized the store merchandise according to company standards while adhering to established policies and procedures
  • Provided timely resolution of customer issues and escalated complex problems when necessary
  • Performed cashier duties accurately, including processing payments and issuing receipts
  • Ensured compliance with applicable laws regarding age restrictions for certain products
  • Demonstrated excellent communication skills to effectively respond to customer inquiries, complaints and requests for service

Sales Associate

Pacsun
01.2016 - 08.2016
  • Operated cash register and POS to handle purchases, refunds, and exchanges for customers
  • Met merchandising standards by keeping store stocked and products faced
  • Encouraged customers to make additional purchases and suggested relevant items
  • Tagged new merchandise for sale and updated signs
  • Opened and closed cash registers, balanced cash drawers, and made deposits
  • Cultivated relationships with new and existing customers to drive sales
  • Followed checklist to complete retail store opening and closing activities
  • Established a positive rapport with customers by delivering friendly, personalized service
  • Enticed customers with sales and promotions to boost sales

Education

Bachelor Of Science (B.S.) - Business Candidate

University of Houston
Houston, TX
08.2016

Associate In Science (A.S.) - Real Estate Development

Houston Community College
Houston, TX

Bachelor Of Science (B.S.) - Biblical Studies

College of Biblical Studies
Houston, TX

Skills

  • Calendar Management
  • Travel Arrangements
  • Document Preparation
  • Event Coordination
  • MS Office Suite
  • G Suite
  • CRM Tools
  • Task Management Systems
  • Vendor Relationship Management
  • Microsoft Excel
  • Active Listening
  • Customer Inquiry Response
  • Workflow Coordination
  • Microsoft Access
  • Marketing Campaign Development
  • Telephone Etiquette
  • Typing
  • Word Processing
  • Clerical Support
  • Scheduling
  • Office Supplies Inventory Management
  • Visitor Information Tracking
  • Sales Performance Reporting
  • Customer Complaint Resolution
  • Cash Register Operation
  • Point of Sale (POS) System
  • Merchandising
  • Customer Service
  • Relationship Building
  • Modeling
  • Photoshoot Preparation
  • Fashion Journalism
  • Product Knowledge
  • Reducing Wait Times
  • Social Media Knowledge
  • Conflict Management
  • Excel Spreadsheets
  • Labor Relations
  • Business Correspondence
  • Employee Training
  • Advanced MS Office Suite Proficiency
  • Project Planning
  • Sorting and Labeling
  • Meeting Agendas and Minutes
  • Schedule Planning
  • Performance Improvement
  • Administrative Support
  • Executive Support
  • Human Resources Management (HRM)
  • Project Management
  • Schedule Management
  • Financial Services
  • Organizational Skills
  • Customer Issue Resolution
  • Cash Handling
  • Compliance
  • Communication Skills
  • Tagging Merchandise
  • Cash Register Balancing
  • Retail Store Opening and Closing
  • Sales and Promotions
  • Lash Technician
  • Microsoft Consultant
  • Spanish Language
  • Data Analysis
  • Business Development
  • Database Management
  • Sense of humor
  • Strong work ethic
  • Effective problem solving
  • Professional appearance
  • Reliability and punctuality
  • Guest relations
  • Body language awareness
  • Creativity and innovation
  • Personal grooming
  • Memory retention
  • Able to stand for hours
  • Cleaning and sanitizing

Certification

  • Lash tech License - 2019
  • Real estate agent certification - houston community college 2021

Languages

Spanish
Professional Working

Interests

  • Fashion and Style
  • I enjoy cooking for friends and family gatherings
  • I participate in low-impact exercises to strengthen core muscles
  • Gym Workouts
  • Music
  • Blogging/Vlogging
  • I enjoy helping others and giving back to the community
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Gardening
  • Offering time and support to shelters for the homeless, women, and animals
  • Pilates
  • Strategy Games
  • Reading
  • Mindfulness Practices
  • Learning new cooking techniques and expanding my culinary skills
  • I like looking at the stars and learning about constellations
  • Dancing
  • Crafting and DIY Projects
  • Cooking
  • Acting and Theater
  • Enjoy creating and following travel blogs and vlogs
  • Adventure Travel
  • Fashion
  • Personal Development and Self-Improvement

Work Preference

Desired Job Title

Greeter

Timeline

Greeter

Equinox
08.2024 - Current

Data entry and reporting funds

United Way
08.2023 - 03.2024

Receptionist

The Tox
02.2022 - 04.2022

Receptionist

Empire Title
02.2021 - 03.2021

Sales Associate

Hello Fox River Oaks District
06.2020 - 10.2020

CEO's Assistant

The Centerverse
03.2020 - 08.2022

Model

Jmulan Agency
09.2017 - 01.2020

Sales Associate

Brandy Melville
04.2017 - 10.2017

Guest Service Associate

Top Gulf
01.2017 - 03.2017

Sales Associate

Pacsun
01.2016 - 08.2016

Associate In Science (A.S.) - Real Estate Development

Houston Community College

Bachelor Of Science (B.S.) - Biblical Studies

College of Biblical Studies

Bachelor Of Science (B.S.) - Business Candidate

University of Houston

Similar Profiles

CREATE PROFILE
MARIELLA RAQUEL