Mariella Reynaga

• Receive equipment orders for various customers per their job project requirements and schedule pickups with various company contractors
• Responsible for monitoring incoming and scheduled orders against available inventory & manufacturing, and timely responding and addressing orders and related tasks as set forth below
• Review reports daily and maintain a high level and responsive level of communication with the sales team regarding order issues, damaged equipment or delayed deliveries
• Resolve all order-related discrepancies and assist in vendor chargeback research
• Respond to customers regarding various accounts via email and phone providing order status, cancellation, and/or revision requests in a timely manner and with excellent customer service skills
• Perform any other duties as assigned in support of the company needs and operations
• Schedules pickups and deliveries
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents on QuickBooks online
• Create accounts / estimates / invoices and statements on QuickBooks online
• Communicate with customers via email/phone daily to ensure all product has been received correctly and if any adjustments must be made or with any other issue they are concerned about
• Prepares reports for management, as required
• Assumes the overall responsibilities of managing assigned accounts
• Completes all the daily functions required to maintain customers’ expectations and deadlines
• Coordinate communications between the operations team and customers on statues of orders and scheduled pick-ups
• Prepare weekly timesheets for all employees and paystubs
• Keep records of any complaints/incidents or concerns the employees may have
• Keep records of all sick pay/ vacation pay and benefits
• Renew works compensation insurance annually and ensure each employee receives the benefits they need.
• Keep DOT records for all employees who are sent to quest diagnostics for random required tests.

• Manage receiving schedule of Inbound shipments for Vendors
• Report damages and discrepancies for accounting, reimbursement and record-keeping purposes
• Must account for sealed trailers upon arrival and departure
• Ensure that all drivers depart with appropriate paper work
• Communicate with customers via email/phone daily to insure all drivers make it to their appointment or with any other issue they are concerned about.

• Ensure all team members were informed about their daily tasks for the day & safety procedures before assigning tasks.