Marielle Marcelin
West Palm Beach,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Dermatology Associates of Tallahassee
05.2023 - 12.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Managed high-volume phone calls, managed over 80 calls per day. Directing inquiries to appropriate personnel for prompt resolution.
Patient Service Representative
CVS Specialty Pharmacy
08.2020 - 06.2023
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Utilized active listening skills to identify patient needs and provide appropriate solutions.
- Educated patients on medicine and at-home healthcare tools.
- Utilized the system (SPARCS/SPRX) to schedule medication deliveries.
Insurance Specialist
Change Healthcare
01.2017 - 07.2020
- Processed eligibility and benefits verification and authorization requests.
- Followed up on denials, late payments, extensions and other special circumstances.
- Maintained confidentiality of patient finances, records, and health statuses.
- Enhanced the efficiency of medical record retrieval by accurately organizing and categorizing files.
- Maintained up-to-date information in electronic medical records software.
Sales Representative
Alorica
01.2015 - 11.2016
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA11-2014
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Initiative-taking
Languages
Haitian Creole
Native or Bilingual
Timeline
Front Desk Receptionist
Dermatology Associates of Tallahassee
05.2023 - 12.2024
Patient Service Representative
CVS Specialty Pharmacy
08.2020 - 06.2023
Insurance Specialist
Change Healthcare
01.2017 - 07.2020
Sales Representative
Alorica
01.2015 - 11.2016
High School Diploma -
Penn Foster Career School
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