Marielle McLeod, MHA
Summary
Highly organized and self-motivated professional experienced in project management, team development and process improvement. Skilled in developing and implementing strategies to increase efficiency and performance. Passionate about driving business growth and creating positive work environment.
Overview
6
6
years of professional experience
Work History
Peer Support Program Manager
Colorectal Cancer Alliance
06.2018 - Current
- Designed and developed training material, program content and resource library that elevated program to meet industry best practices.
- Developed volunteer policies and procedures, codes of conduct, and volunteer standards.
- Managed aspects of program activities and services, overseeing operations of volunteers and mentors and personally corresponding with key donors.
- Developed and maintained logistics workflows, procedures and reports.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for executive leadership.
Bilingual Patient & Family Navigator
Colorectal Cancer Alliance
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Assisted patients in navigating complex healthcare systems and procedures to reduce emotional strain.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Externally represented organization t national medical conferences, including advisory boards lead by pharma
Patient Advocate, Oncology Research
OPTIMISTICC
04.2019 - Current
- Prepared scholarly manuscripts and final study reports to communicate results of research to broader scientific community.
- Attended meetings and collaborated across multiple cross-disciplinary co-hort both in US and Europe.
- Assisted with analysis of research data in collaboration with research department.
- Utilized data visualization techniques to present and explain complex data sets.
- Updated and developed scripts and queries to extract and analyze data from multiple sources which were used in two poster presentations and publications
Hospice Administrator
MSA
12.2016 - 12.2017
- Drove operational direction, administrative and cost efficiency and coordination of program initiatives.
- Collected and interpreted key metrics to determine which programs met desired outcomes or required further streamlining for success.
- Leveraged experience through vital management positions guiding business to success.
- Developed partnerships with community organizations to expand services and referrals.
- Participated in interdisciplinary care conferences to discuss patient care plans and referrals.
Education
Bachelor of Arts - Spanish
Coker College
Hartsville, SCMaster of Science - Healthcare Administration
University of Maryland
Adelphi, MDSkills
- Satisfaction Assessment and Tracking
- Spanish Fluency, verbal and written
- Google suite, Salesforce, Asana, FormAssembly, Sharepoint
- Patient Health Education
- Supervisory experience
- Budgeting and Finance
Timeline
Patient Advocate, Oncology Research
OPTIMISTICC
04.2019 - Current
Peer Support Program Manager
Colorectal Cancer Alliance
06.2018 - Current
Hospice Administrator
MSA
12.2016 - 12.2017
Bilingual Patient & Family Navigator
Colorectal Cancer Alliance
Bachelor of Arts - Spanish
Coker College
Master of Science - Healthcare Administration
University of Maryland