Marielle Moise
Jacksonville,FL
Summary
Proven track record in enhancing customer loyalty and satisfaction at L'ofatma Hospital through expert resolution of conflicts and complaints. Skilled in active listening and critical thinking, adept at transforming high-stress situations into positive outcomes, significantly improving customer relations. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
L'ofatma Hospital
01.2017 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Associate of Arts - General Courses (prerequisites)
Florida State College At Jacksonville
Jacksonville, FL04.2026
Associate of Science - Business Administration And Management
Parodes University
Port-au-Prince, Haiti06.2020
High School Diploma -
College Lesly Doctor
Port-De-Paix, Haiti06.2014
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Languages
French
Native or Bilingual
Haitien Creole
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
L'ofatma Hospital
01.2017 - 02.2024
Associate of Arts - General Courses (prerequisites)
Florida State College At Jacksonville
Associate of Science - Business Administration And Management
Parodes University
High School Diploma -
College Lesly Doctor