Marielle Jade Johnson

• Manage all front office associates. Guests Service Agents, Night Auditors, Bell Staff, Valet etc. Employees should have a clear understanding of the expectations of the day to day operations practices throughly about all policies and procedures.
  
• Ensure that associate are meeting guest needs. Providing first class guest experiences. Be courteous engaging with a professional attitude. Make yourself visible during high volume check-ins. Offer guests/clients water. Make the feel welcome as if they are staying in the own homes
  
• Commuicate with other supervisors and managers to develop new ideas, by impleting goals to increase customer satifaction. Theres's sorts over ways on the lobby improve Salt Scores
  
• Responsable for interviewing, hiring and training. Performance reviews job roles. Implementing mentoring discipline with actions. Hourly associates development and promote positive feedback and engagement.
• Communicate depparment corporate objectives to various divisions to meet deadlines and adhere to company budgets.
• Delivered performance reviews, recommending additional training or advancements.
• Developed procedures to establish accurate and organized check-in and check-out processes.

• Collaborated with DOS and other sales associates. Stragizes a plans, ideas to find new leads generate new businesses
  
• Organized promotional events, and interacted with community to increase sales volume
• Company goals with clients/guest will increased satisfaction by using sales management systems. Such as Delphi, cvent and other sites to generate revenue.
• Weekly revenue calls, every Thursday. Setting up Site tours for new and repeat clients. Cold calling ,handling BEO orders. Set up event space as well as breakdown. Understanding our comp set. RevPar and the Str report.
  
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.

• Reconciled end-of-day reports to determine accurate billing and payment processing.
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Duties as FOM to answer guest assistance file in a timely fashion. Taking the time to review Salt Stands for *Satisfaction and Loyalty Tracking. It is a system that the guest get to score hotel, staff members, cleanliness, and overall stay. Every shift 7 to 3 Mid shifts 12 to 8 and 3 to 11. All that happens with guest or sales gets reported in a stand meeting..
• All departments heads must have payroll completed by a certain day to be view by HR. Ive worked with ADP and Paycor. Being in compliance with supervisors or manager. You get two 15 min breaks and 30 mins for lunch.
  

Ordering for the gift shop, end of month needs to be completed the last week of every month. Inventory logs. Reports for accounts reliable, monthly budget keeping control on financials. Cost and labor order efecly by staying with in guidelines

• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Provided customers with information about availability and pricing.
• Resolved various issues and discrepancies for customers.
  
• Cross training from sales to front desk. Helping with housekeeping turn down beds. Inspecting rooms before flipping in system
  
• Building group room blocks in R&I rate and inventory. Sending out emails to clients about there cut off dates. That way they can provide a rooming list
  

• Resolved guest complaints and discrepancies in prompt and courteous manner.
• Welcomed guests on arrival, displaying professional and friendly approach.
• Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.