- Salesforce
Marielly Rossy
Social Work, LSW
Westborough,MA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Manager position. Commitment to high standards of service, performance, and integrity, Highly focuses on customer needs while providing excellent customer service. A dedicated and reliable with an organized, proactive, and problem-solving nature. Ensures company goals are met and exceeded. Innovative Manager successfully building customer relationships in healthcare. Strong multi-tasker and project coordinator delivers desired results due to unwavering focus and outstanding work ethic. In-depth knowledge of credit offerings and financial services. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Care Manager
Seniorlink, Caregiver Homes
Auburn, MA
02.2022 - Current
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Interpreted regulations to identify patient care requirement criteria to be monitored and establish systems to achieve compliance.
- Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems and following up with potential and existing clients.
- Applied best practices in customer service, sales and employee management to exceed organizational goals.
- Data base
Branch Manager
AFC Family Caregivers
Shrewsbury, MA
06.2019 - 02.2022
- Outreach
- Ensured that the Adult, provider meets all of the requirements for accreditation
- Directed and supervised the day-to-day operation of the Adult Foster Care Program
- Ensured that the Adult Foster Care Program provider meets all of the requirements
- Reviewed and ensured all client files were completed
- Social Service Support
- Daily Documentation
- Home Visits
- Outreach
- Ensured that the Adult, provider meets all of the requirements for accreditation
- Directed and supervised the day-to-day operation of the Adult Foster Care Program
- Ensured that the Adult Foster Care Program provider meets all of the requirements
- Reviewed and ensured all client files were completed
- Social Service Support
- Daily Documentation
- Home Visits
Assistant Director
MetroCare
Springfield, MA
02.2019 - 06.2019
- Outreach
- Ensured that the Adult Foster Care provider meets all of the requirements
- Directed and supervised the day-to-day operation of the Adult Foster Care Program
- Directed and supervised the Adult Foster Care Program program
- Oversight of hiring, training, supervision, firing, and evaluation, of all Adult Foster Care employees
- Ensured that the Adult Foster Care Program provider meets all of the requirements
- Reviewed and ensured all client files were completed
- Social Service Support
- Daily Documentation
- Home Visits
- Evaluated, supported, and trained the Adult Foster Care Program caregiver
- Reviewed and ensured all client files were completed
- Scheduled team meeting with Adult Foster Care Program nurses and other team members
AFC Program Director
Centro
Worcester, MA
02.2017 - 12.2018
- Directed and supervised the day-to-day operation of the Adult Foster Care Program
- Developed and implemented Adult Foster Care providers' policies and procedures
- Developed and submitted a successful approval of the Group Adult Foster Care Application
- Oversight of hiring, training, supervision, and evaluation of all Adult Foster Care employees
- Ensured that the Adult Foster Care provider meets all of the requirements
- Evaluated, supported, and trained the Adult Foster Care Program caregiver
- Reviewed and ensured all client files were completed
- Scheduled team meeting with Adult Foster Care Program nurses and other team members
- Improved success of program by making proactive adjustments to operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Addressed and resolved technical, financial and operational concerns by working with team members and directors.
- Developed and organized routine and special programming by factoring in slot timing, demographics and other important parameters.
- Developed and recommended policies and procedures for evaluating programs.
- Improved program offerings based on changing trends, audience feedback and directives from station owners.
- Helped directors resolve production, casting and budgeting issues impacting station performance.
AFC Assistant Program Director
Family Caregivers
Boston, MA
03.2014 - 02.2017
- Developed and implemented Adult Foster Care Program provider's policies and procedures
- Directed and supervised the Adult Foster Care Program program
- Oversight of hiring, training, supervision, firing, and evaluation, of all Adult Foster Care employees
- Ensured that the Adult Foster Care Program provider meets all of the requirements
- Evaluated, supported, and trained the Adult Foster Care Program caregiver
- Reviewed and ensured all client’s files are completed
- Scheduled team meeting with Adult Foster Care Program nurses and other team members
- Managed human resource goals by recruiting, training, coaching and disciplining employees.
- Interacted with customers to identify business needs and requirements.
- Collaborated with various teams to uncover issues, identify applicable solutions and offer guidance.
- Facilitated programming by coordinating resources and deliverables between departments.
- Interviewed and hired talented staff members with expertise in clinical to increase skillset within department.
Social Worker
Gigantes Haces Falta
Carolina, PR
06.2012 - 01.2014
- Gigantes (Alzheimer Center) Carolina, PR, Evaluations (functional and mental status)
- Intervention with behavioral clients and families in crisis
- Social Service Support
- Daily Documentation
- Home Visits.
- Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.
- Interviewed clients and family members to obtain key information for case planning and management.
- Obtained and supplied information to coordinating agencies to provide best possible guidance to clients.
Education
Bachelor of Science - Social Work
Sistema Universitario Ana G. Mendez: Universidad Ana G. Mendez - Campus Virtual
San Juan, PR 02.2009 - 05.2012
MBA - Health Management And Service
AGMU
Online 11.2021 - Current
Skills
- Revenue Generation
Software
- HHAexchange
- Ankissam
Timeline
Care Manager
Seniorlink, Caregiver Homes
02.2022 - Current
MBA - Health Management And Service
AGMU
11.2021 - Current
Branch Manager
AFC Family Caregivers
06.2019 - 02.2022
Assistant Director
MetroCare
02.2019 - 06.2019
AFC Program Director
Centro
02.2017 - 12.2018
AFC Assistant Program Director
Family Caregivers
03.2014 - 02.2017
Social Worker
Gigantes Haces Falta
06.2012 - 01.2014
Bachelor of Science - Social Work
Sistema Universitario Ana G. Mendez: Universidad Ana G. Mendez - Campus Virtual
02.2009 - 05.2012
Similar Profiles
Stacia RuizStacia Ruiz
Live-In Caregiver at Caregiver Homes Of IndianaLive-In Caregiver at Caregiver Homes Of Indiana
Daisy MontesDaisy Montes
CNA at Caregiver Homes Of MassachusettsCNA at Caregiver Homes Of Massachusetts
DORIETTA L. THOMASDORIETTA L. THOMAS
Care Manager Lead at SENIORLINKCare Manager Lead at SENIORLINK
PRINCE ANTWIPRINCE ANTWI
User Services Technician at Hologic Inc.User Services Technician at Hologic Inc.
Keyli UrizabalKeyli Urizabal
Dental Assistant at Unique Dental Care AssociatesDental Assistant at Unique Dental Care Associates