Marie Louise Mbo
Southfield,Michigan
Summary
Energetic Administrative Coordinator dedicated to assisting highly effective administrative teams and managing office operations with efficiency and grace. Excellent communication and relationship-building skills with proficiency in Microsoft office , Sabre , navigation and Salesforce
Overview
2
2
years of professional experience
Work History
Administrative Coordinator /French Translator
Intertek/ Actalent
06.2022 - Current
- Communicate audit time , date and location with auditor
- manage over 60 customer calls and emails per day ,Kept high average of performance evaluations.
- Monitored and directed incoming mail and prepared outgoing mail.
- Oversaw appointment scheduling and itinerary coordination for both clients and auditors.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Developed and implemented organizational systems to streamline daily operations.
- Prepared detailed documents and reports in adherence administrative processes.
- Maintained databases and contact lists to keep important contact information accurate and up to date.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
- Collaborated in timely processing of billing and accounts receivables.
CRM Coordinator
Pink Energy
01.2021 - 05.2022
- Facilitated business by implementing practical networking techniques.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Built relationships with customers and community to establish long-term business growth.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Guest Service Agent
Spirit Airlines, Detroit Metropolitan Airport
06.2021 - 02.2022
- Processed guest check-ins and check-outs following procedures for fast turnover.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Recommended hotel services or amenities that guest may find useful.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
Education
No Degree - General Studies
School Craft College
Livonia , MI01.2024
Medical Billing - Medical Billing
Medcerts
Remotely 04.2021
Skills
- Data Collection
- Inventory Management
- Accounting Ledger Management
- Credential Verification
- Schedule Management
- Administrative Arrangements
- Skilled in Mediation
- Customer Database Systems
- Administrative and Clerical Support
- Attention to Detail
- Administrative Leadership
- Employee Records Management
- Client Observations
- Administration and Operations
- Task Delegation
- Customer Service Management
- Confidential Records Management
- Workflow Implementation
- Fluent in french and english
- Team work
- Empathy
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Administrative Coordinator /French Translator
Intertek/ Actalent
06.2022 - Current
Guest Service Agent
Spirit Airlines, Detroit Metropolitan Airport
06.2021 - 02.2022
CRM Coordinator
Pink Energy
01.2021 - 05.2022
No Degree - General Studies
School Craft College
Medical Billing - Medical Billing
Medcerts