Marie Lourde Faustin
West Palm Beach,FL
Summary
Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations.
Overview
5
5
years of professional experience
Work History
Cleaning Team Leader
Frank Anna Cleaning Company
05.2022 - 11.2023
- Evaluated employee performance and developed improvement plans.
- Spearheaded initiatives to reduce environmental impact through sustainable practices such as eco-friendly product selection and waste reduction strategies.
- Conducted thorough inspections to ensure cleanliness standards were consistently met across all facilities serviced by the team.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Completed schedules, shift reports, and other business documentation.
- Improved team efficiency by implementing streamlined cleaning processes and schedules.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Managed laundry sorting, washing, drying, and ironing.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Managed inventory efficiently, ensuring the availability of necessary supplies and minimizing waste.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Addressed customer feedback and complaints to maximize satisfaction.
- Trained and mentored new staff on cleaning and safety protocols.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Communicated repair needs to maintenance staff.
- Placed orders for housekeeping supplies and guest toiletries.
- Resolved problems, improved operations and provided exceptional service.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Housekeeping Room Attendant
Phills Food Services
02.2019 - 04.2021
- Rotated linens in storerooms and replenished when supplies ran low.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Disposed of trash and recyclables each day to avoid waste buildup.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
- Washed and put away kitchen dishes, utensils and glassware.
- Streamlined communication with colleagues through effective use of mobile devices and software applications specific to housekeeping operations.
- Aided manager in developing and executing of new cleaning procedures and protocols to improve cleaning process.
- Polished fixtures to achieve professional shine and appearance.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Hang, cleaned and rehung draperies to maintain freshness.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Sorted, laundered and put away various laundry items.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Maintained inventory levels of linens, supplies, and amenities, ensuring uninterrupted service for guests.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Leveraged problem-solving skills to address unexpected challenges quickly without compromising the quality of service.
- Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
Education
High School Diploma -
College Classic
St Marc, HaitiSkills
- Health and safety compliance
- Performance Assessment
- Service Optimization
- Microsoft Office
- Organizational Skills
- Quality Assessment
- Performance Improvements
- Resource Allocation
- Janitorial process improvement
- Infection Control
Timeline
Cleaning Team Leader
Frank Anna Cleaning Company
05.2022 - 11.2023
Housekeeping Room Attendant
Phills Food Services
02.2019 - 04.2021
High School Diploma -
College Classic
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