Summary
Overview
Work History
Education
Skills
Languages
Custom
Timeline
Generic

Marie Lunie Louis Jean

Lutz,FL

Summary

Dynamic Customer Service Representative with a proven track record at RESULT CX/HEALTHCARE, excelling in problem-solving and technical support. Adept at enhancing customer satisfaction through personalized service and effective billing procedures. Recognized for identifying process improvements and fostering strong customer relationships, driving upsell opportunities and ensuring seamless issue resolution.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

RESULT CX /HEALTHCARE
Tampa, FL
02.2022 - 01.2025
  • Provided exceptional customer service to ensure customer satisfaction.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Answered customer inquiries via phone, email, and chat.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

Customer Service Representative

IBOTA
Tampa, FL
03.2020 - 04.2022
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Identified opportunities for upselling additional products or services based on customer needs.

Education

Associate of Science - HHA

HHA
Florida City, FL
01-2023

Skills

  • Customer service
  • Problem solving
  • Technical support
  • Database management
  • Billing procedures
  • Customer relationship management

Languages

English
Native/ Bilingual
French
Full Professional

Custom

  • Ability to multi-task, prioritize and manage time effectively
  • I am good at computers, I can negotiate and navigate through several windows and screen, like doing multiple tasks at the same time. I do trouble shooting to fix some internet and hardware issues

Timeline

Customer Service Representative

RESULT CX /HEALTHCARE
02.2022 - 01.2025

Customer Service Representative

IBOTA
03.2020 - 04.2022

Associate of Science - HHA

HHA

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