MARIELY AJILA

• Enter applications on Mitchell Lama automated waitlist
• Send out waitlist letters and update Mitchell Lama automated waitlist
• Process rent payments
• Draft household composition letters
• Create, update and close work orders
• Filing and supply organization
• Schedule move-in interview appointments
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

• Developed strong relationships with vendors to secure high-quality parts at competitive prices.
• Provided exceptional customer service by addressing client concerns promptly and professionally, resolving issues effectively as they arose within the repair process cycle.
• Reduced downtime for clients by prioritizing urgent repairs and allocating resources accordingly.
• Negotiated contracts with service providers to ensure cost-effective repairs without compromising quality.

• Supports the property manager with the day-to-day operations for the property.
• Processing paperwork such as invoices, returns, credits, etc.
• Assist the Manager with collections and processing of all payments and purchase orders.
• Assisting in the preparation of various reports and presentations for the Property Manager. This will include working in Microsoft Office, especially Microsoft Excel.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Scheduled office meetings and client appointments for staff teams.
• Other duties assigned as appropriate. Job responsibilities are not limited to the above outlined and are subject to change at management’s discretion.

• Restocked and organized merchandise in front lanes.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Addressed customer needs and made product recommendations to increase sales.
• Facilitated positive shopping experience, greeted customers warmly upon entry.

• Review regulatory agreements to ensure proper lease forms are created and that correct rents are charged.
• Creates leases using correct regulations and rules of buildings.
• Coordinate lease signing with prospective tenants.
• Meet with prospective tenants and thoroughly explains terms and conditions of lease.
• Implement tenants move in procedures in conjunction with specific procedures of building.
• Analyze and update spreadsheets, ensuring accuracy of data, such as vacant unit status reports.
• Analyze reports for compliance and accuracy and resolves any compliance issues discovered.
• Contacts tenants to complete or correct certifications.
• Coordinate with compliance department to report tenant move in date and ensure file compliance.
• Follows up with investors, agencies, owners, and tenants to ensure compliance.

• Prepared and processed applications, leases, and renewals per company policy and regulatory guidelines.
• Partnered with vendors, ensuring quick processing of income, employment, and other verification documents.
• Exceeded quota by 15% while maintaining 80%+ occupancy rate.
• Stayed ahead of curve by analyzing market trends and shopping competition; assisted Property Manager in developing marketing plans, internet ads, print ads, and marketing copy.
• Introduced post-leasing and post-move-in surveys to measure customer satisfaction, which helped increase renewal rate from 65% to 75%.

• Assisted general manager with daily tasks.
• Created weekly schedules for employees.
• Motivated and directed team members to exceed customer expectations.
• Enforced compliance food safety, operations and policies, and procedures relating to all restaurant activities across shift.
• Counseled and reprimanded team members, as necessary.
• Maintained strict levels of cleanliness.
• Cross-trained existing employees to maximize team agility and performance.
• Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.

• Trained and mentored new employees to maximize team performance.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Kept employees operating productively and working on task to meet business and customer needs.
• Coached crew members to optimize performance and motivate toward more efficient work.
• Ran nightly reports closing out various accounts and detailing daily activities.
• Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities

• Played games, worked on puzzles, and read books to young children.
• Communicated positively with children and guardians.
• Organized and cleaned home after activities by picking up toys and straightening up play room.
• Maintained a clean and organized environment to ensure the well-being of children under care.
• Prepared healthy, age-appropriate snacks and meals.
• Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
• Led indoor and outdoor activities to entertain and occupy children.

• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Directed guests and appointments to fitness consultants to increase membership enrollments.
• Monitored check-ins to identify delinquent accounts and collect payments.
• Maintained close contact with customers to provide updates on issues or service requests.
• Recorded equipment, facility and janitorial issues to facilitate maintenance.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

• Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize
  productivity.
• Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
• Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
• Trained and assisted new kitchen staff members.
• Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely
  service.
• Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
• Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.